Packaging & Labelling Coordinator

New Look; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in fashion seeks a proactive individual to ensure the smooth supply of labelling and packaging. This role involves collaborating with suppliers, managing projects, and maintaining accurate reporting. You will play a vital role in enhancing customer satisfaction and operational efficiency. The company values diversity and sustainability, offering a supportive environment for personal and professional growth. If you are organized, a creative problem solver, and eager to make a positive impact, this opportunity is perfect for you.

Benefits

40% staff discount

Life assurance policy

Extra paid day off on your birthday

Virtual GP access

Buy more holiday scheme

Interest-free season ticket loans

Cycle2Work scheme

Access to reward platform

Qualifications

• Experience in customer service and building relationships.
• Proficient in Excel and open to learning new platforms.

Responsibilities

• Work closely with the Sourcing Operations Manager to identify priorities.
• Manage critical paths for label and packaging projects.
• Track rebates monthly and keep finance informed.

Skills

Customer Service

Stakeholder Engagement

Negotiation

Time Management

Creative Problem Solving

Proficiency in Excel

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.

By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.

The Role:

To ensure a smooth day-to-day continuity of supply of New Look Labelling and Packaging from nominated suppliers to New Look’s specifications and to maintain accurate reporting to facilitate the retrieval of rebates.

WHAT'S IN IT FOR YOU:

• 40% staff discount plus friends & family discounts throughout the year
• Access to our reward platform for external discounts and offers
• Virtual GP access for you and your children – speak to a doctor at a convenient time
• All employees are covered by our life assurance policy from day one
• Extra leave with our buy more holiday scheme
• Extra paid day off on your birthday each year
• Enhanced maternity, paternity, adoption, and shared parental leave
• Interest-free season ticket loans to spread the cost of your commute
• Cycle2Work scheme to help the environment and save money
• Partnership with Retail Trust and Fashion & Textile Children's Trust

What you’ll be doing:

• Work closely with the Sourcing Operations Manager to identify priorities and align with the company calendar.
• Establish and maintain relationships with packaging suppliers to ensure optimal service.
• Maintain a central database of components, materials, sizes, tested combinations, and prices; act as the gatekeeper for issuing briefs for new designs globally.
• Manage critical paths for label and packaging projects.
• Write clear briefs using templates and communicate effectively with stakeholders.
• Keep packaging manuals up to date and maintained.
• Serve as the technical interface with packaging suppliers to maintain reporting systems.
• Track rebates monthly, keep finance informed, and ensure rebate targets (~£1.5m per annum) are met.
• Assist finance with budget guidance and monitor monthly spending.
• Raise GNFR purchase orders, track spending, and approve invoices.
• Monitor lead times and resolve issues within the packaging supply chain to support speed to market.
• Oversee monthly stock reviews to prevent slow-moving stock or shortages, avoiding delays in goods intake.

Who you are:

• Experience in customer service, building strong internal and external relationships.
• Stakeholder engagement skills, negotiation, resilience, and a proactive attitude to improvement.
• Organized with good time management skills.
• Understanding of the financial impact of packaging programs and the supply chain and manufacturing processes.
• Proficient in Excel, Word, PowerPoint, Outlook; open to learning new platforms.
• Ability to interpret reporting results clearly.
• Creative problem solver, capable of managing multiple complex projects in line with corporate goals and compliance.
• Self-motivated, proactive in communication and risk identification.

Why New Look?

We care about you and the planet, believing fashion can be a force for positive change. We celebrate inclusion and diversity and pride ourselves on our inclusive culture and talented team members who share our purpose, behaviors, and values.

We focus on development, offering training to support your growth and help you achieve your goals.

As a flexible employer, we accommodate various working patterns and are happy to discuss your preferences in line with role requirements.

Please submit your CV in a simple format, such as Microsoft Word, to ensure a smooth application process.