Packaging Account Manager - 12 Month FTC

Morgan Street Holdings; Greater London; Hybrid; GBP 60,000 - 75,000; Full time

Job summary

tms is seeking an Account & Local Market Activity Manager to support McDonald's packaging and growth categories across European markets. The role is client-facing and sits within a larger, global company with a hybrid London-based office.

You will build strong relationships with McDonald's stakeholders and internal teams, manage market plans, and drive operational excellence while identifying opportunities for service expansion.

Qualifications

• Proven Business Experience: 3-4 years of demonstrated experience in an account management role or a category management role with client interaction, preferably within the packaging industry.
• Education: Bachelor's degree in engineering, business, or equivalent field.
• Customer & Communication Skills: Fluent English required, other European languages a plus.
• Project & Time Management: Plan, execute, and deliver complex projects, prioritise tasks, meet deadlines.
• Problem Solving & Autonomy: Proactive, solution-focused, independent with integrity.
• Collaboration & Influence: Team player with stakeholder management and conflict resolution skills.
• Industry & Technical Knowledge: Packaging production processes, budgeting/financial control, MS Office.

Responsibilities

• Operational Excellence: Deliver services in assigned market(s) with SLAs and resolve issues.
• Client Satisfaction: Manage McDonald's relationships and ensure high client satisfaction.
• Strengthening Customer Relationships: Build ties with local McDonald's stakeholders across supply chain.
• Collaboration & Issue Resolution: Work with McDonald's and tms functions to resolve cross-team issues.
• Business Growth Initiatives: Identify growth opportunities and propose innovative services.
• Strategic Market Insights: Provide insights to drive sustainable growth and feedback to line manager.

Skills

Client relationship management

Fluent English

Strategic thinking

Project & Time management

Stakeholder management

Education

Bachelor's degree in engineering, business, or equivalent field

Tools

Microsoft Office Suite

Job description

ABOUT US

tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.

Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald’s, T-Mobile, O2, Starbucks, and adidas.

Most importantly, we're a place where you can achieve great things, and be recognized as the best.

WHAT MATTERS THE MOST

Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.

tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com.

At tms we believe that from day one our job is to prepare you, develop you, train you and invest in you so that while with us you will become ready to take on the next challenge better prepared than you thought possible.

So whether you’re here for a meeting, a project, or a career – be prepared to Leave Changed.

WHY WE THINK YOU WILL LOVE THIS ROLE

We are seeking an ‘’Account & Local Market Activity Manager’’ to join our team and be a key player in driving our business & supporting a cluster of European markets for our client McDonald’s on packaging as well as growth categories.

Your primary objective is to provide exceptional service that aligns seamlessly with both tms and McDonald's overarching strategic framework . This role is client facing and you would join a dynamic team which is part of a larger, globally operating company.

This job is for you if:

• You are passionate about making a significant impact, possess strategic thinking skills, and relish the challenge of implementing projects to meet local requirements with boundless energy.
• You enjoy building and maintaining strong relationships with internal and external stakeholders, including system partners, to ensure seamless execution of market plans.
• You enjoy collaborating with cross-functional and multinational teams, gaining exposure to different cultures and perspectives.

WHAT YOU WILL BRING TO tms

Key Responsibilities:

• Operational Excellence: Take charge of ensuring the successful delivery of our services in your assigned market(s), adhering to market-specific Service Level Agreements (SLAs) and promptly resolving any operational issues that may arise. Your focus will be on meeting and surpassing our clients' expectations.
• Client Satisfaction and Relationship Management: Prioritize client satisfaction and oversee the health of our relationships with all stakeholders at McDonald's. Take a proactive approach to address challenges and develop comprehensive plans to enhance client engagement and loyalty.
• Strengthening Customer Relationships: Cultivate and strengthen relationships with all local stakeholders across McDonald's Supply Chain, Marketing, Operations, Communication and local franchisees when possible. Solidify our position as a strategic and valued partner.
• Collaboration and Issue Resolution: Collaborate effectively with McDonald's and tms’ functions to resolve complex issues between different departments, ensuring seamless operations and reinforcing our commitment to delivering value.
• Business Growth Initiatives: Identify and pursue growth opportunities in collaboration with McDonald's. Proactively propose innovative services and strategically expand existing categories to capitalize on market potential and foster growth.
• Strategic Market Insights: Navigate the dynamic global and market landscape strategically, identifying win/win solutions that benefit our customers and drive sustainable growth for our company.
• Provide regular feedback: to your line manager and align with them on strategic decisions.

Your role is instrumental in shaping our market presence and forging strong partnerships. Your leadership will play a pivotal role in positioning us for continued success and growth within McDonald’s.

SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE

• Proven Business Experience: 3-4 years of demonstrated experience in an account management role or a category management role with client interaction, preferably within the packaging industry.
• Education: Bachelor's degree in engineering, business, or equivalent field.
• Customer & Communication Skills: Strong client focus with excellent communication, presentation, and facilitation abilities; fluent English required, other European languages a plus.
• Project & Time Management: Proven ability to plan, execute, and deliver complex projects, prioritize tasks, and meet deadlines under pressure.
• Problem Solving & Autonomy: Proactive, solution-oriented, and capable of working independently with integrity and trust.
• Collaboration & Influence: Effective team player, skilled at stakeholder management, conflict resolution, and building strong relationships.
• Industry & Technical Knowledge: Good understanding of packaging production processes, budgeting/financial control, and proficient in Microsoft Office Suite.
• This role is a hybrid role based in our London offices.
• Willingness and availability for occasional ad-hoc travel within Europe to attend meetings and client engagements is required.

If you possess these skills and experience and are ready to take on a challenging and dynamic role in the packaging industry, we encourage you to apply and become part of our team. Your expertise will play a vital role in our success.

If you have any questions about the job, we are open to discussing this role further, so please feel free to get in touch. #LI-Hybrid