Package Coordinator

The AICS Group; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A healthcare service provider in London seeks a Package Coordinator to liaise between clients and support staff. The role involves coordinating schedules, managing documentation, and supporting package managers in client rehabilitation efforts. Candidates must be organized, confident, and willing to work flexibly across different locations.

Benefits

Competitive pay rates

A range of financial benefits

Mandatory Training

Bespoke training based on clients' needs

Qualifications

• Proven ability to coordinate people and systems.
• Confidence and capability to handle challenges.
• Ability to work as part of a team supporting Package Managers.

Responsibilities

• Communicate weekly with available Support Workers.
• Update internal system with Support Workers' availability.
• Create rotas and confirm availability of Support Workers.
• Assist Package Managers in collating documentation for client visits.

Job description

About the Role

As a Package Coordinator, you will play an integral part as one of the key people liaising between our Clients, Support Workers and Package Managers. We are looking for someone who is confident, capable and ready for a challenge. You will need to demonstrate proven ability to coordinate people and systems and work as part of a team, supporting the Package Managers. You will be responsible for ensuring that all communication and documentation to assist our client's rehabilitation is implemented.

Location and Conditions

Location: Ealing, London

Hours of Duty: 40 hours a week

Responsible to: Senior Manager

Main Contacts: Clients & family members; AICS Group staff; Multidisciplinary Team including team leaders, therapists, consultants, psychologist, case managers and GPs

Special Conditions of Service: An enhanced Disclosure and Barring Service check will be undertaken; Maintain confidentiality in respect of the client; Able and willing to work flexibly at various locations

Main Duties

• Communicate weekly with available Support Workers (SW)
• Update the internal system with SWs availability
• To create rotas with support worker availability and confirm availability
• Daily/weekly/monthly/emergency shift cover and updating the internal system accordingly
• Supporting Package Managers with collating necessary documentation for client visits and referrals
• Assisting and monitoring with the use of I-connect
• Liaising with support workers for MACH (Daily reports) forms / timesheets / I-connect
• Assist Package Managers with reviews and maintain statutory paperwork (Care Plan (CP), Risk Assessment (RA), Medication Support Plan (MSP), Environmental Risk Assessment (ERA))
• Assist Package Managers with organising and participate in staff team meetings, Multi-Disciplinary Team meetings (MDT) and Package Managers meetings
• Assist Package Managers with creating, checking and making amendments to MACH forms using the online system
• Regular Client contact, reviews, updates, general spot checks and to assist with Medication Competency Assessments (MCA's)
• Complete quarterly supervisions with SWs, reviewing personal development in line with company policy
• Liaising with other departments to facilitate recruitment on packages
• Regularly participate with the on-call rota
• Sending out PPE
• Scheduling Meet & Greets including finding out availability of SWs and induction of new staff
• Scheduling shadow shifts, liaising with all parties to match availability
• Monitor documentation ensuring that all information is up to date
• On-call duties to attend

Additional Duties

• Participate in the supervision and appraisal system
• Any other additional duties required by management

Equal Opportunities

Staff are responsible for promoting equal opportunities and for challenging any behaviour or practice which discriminates against the client or a colleague on the grounds of race, religion, disability, age, gender, sexual orientation or any other difference.

Health & Safety

To maintain a safe and secure working environment; to participate in the identification and assessment of risks and implement agreed working procedures to minimise their impact; to ensure that all incidents, accidents or potential hazards are reported and recorded following the Health and Safety Policy; to carry out Health and Safety checks and maintain accurate records; to ensure all safety and security procedures are followed to keep self and others safe; to promote awareness of Health and Safety amongst clients

Safeguarding

All members of staff at The AICS Group have a safeguarding responsibility. As part of the role the post holder will undertake mandatory safeguarding as part of their induction. The post holder will be required to ensure that vulnerable adults and children are safeguarded. The role includes a duty to refer any safeguarding concerns they may have to their line manager.

Confidentiality

It is expected that all employees will understand that our work is confidential and that confidential information must not be divulged.

Training

The AICS Group is committed to offering training and support to all staff. The post holder will be required to attend mandatory training, participate in supervision, annual appraisals and development reviews.

What We Offer

• Competitive pay rates
• A range of financial benefits
• Mandatory Training (T&C)
• Brain Injury Training
• Medication Training
• Epilepsy Training
• Bespoke training based on clients need and requirements