PACCT Clinic Co-ordinator

Aneurin Bevan University Health Board; West Midlands Combined Authority; On-site; GBP 25,000 - 35,000; Full time

Job summary

A multi-award winning NHS organization in the West Midlands is seeking a coordinator for the Pain, Anaesthetics, Critical Care and Theatres (PACCT) clinics. The ideal candidate will manage clinic administration, liaise with GPs and patients, and utilize the Myrddin Patient Administration System. Effective communication skills are essential, and knowledge of outpatient clinics is desirable. Flexible working and extensive training opportunities are available in this supportive environment.

Benefits

Flexible working

Training and development opportunities

Wellbeing Centre of Excellence

Qualifications

• Knowledge of outpatient clinics and appointment systems is desirable.
• The ability to communicate effectively with colleagues, GPs, and patients.
• The ability to speak Welsh is desirable; Welsh and/or English speakers welcome.

Responsibilities

• Coordinate PACCT clinics and manage clinic administration.
• Serve as the first point of enquiry for PACCT clinic appointments.
• Maintain up-to-date knowledge of outpatient clinics for appointments.
• Handle GP and patient queries and enquiries about clinics.
• Make appointments using the Myrddin Patient Administration System.

Skills

Communication skills

Knowledge of outpatient clinics

Ability to speak Welsh

Tools

Myrddin Patient Administration System

Job description

Overview

An exciting opportunity has arisen to join the Pain, Anaesthetics, Critical Care and Theatres (PACCT) service team.

To undertake coordination of PACCT clinics. Ensure all clinic admin is completed and undertaken in a timely manner. First line of enquiry for PACCT clinic appointment. An up-to-date knowledge of outpatient clinics will be required to enable the post-holder to make, amend and cancel appointments. The role will range from handling GP and patient queries and enquiries about clinics, making appointments using the Myrddin Patient Administration System and using direct and partial booked appointments. The main duties will be answering telephone calls, making calls, taking general enquiries, booking appointments in line with Partial Booking Policy and monitoring.

Base – Royal Gwent Hospital.

Responsibilities

• Coordinate PACCT clinics and manage clinic administration in a timely manner.
• Serve as the first point of enquiry for PACCT clinic appointments.
• Maintain up-to-date knowledge of outpatient clinics to make, amend and cancel appointments.
• Handle GP and patient queries and enquiries about clinics.
• Make appointments using the Myrddin Patient Administration System and manage direct and partial booked appointments.
• Answer telephone calls, make calls, take general enquiries, and book appointments in line with the Partial Booking Policy and monitoring requirements.

Qualifications / Requirements

• Knowledge of outpatient clinics and appointment systems is desirable.
• The ability to communicate effectively with colleagues, GPs, and patients.
• The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Additional Information

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. We offer flexible working and extensive training and development opportunities with paid mandatory training, in-house programmes, opportunities to complete recognised qualifications and professional career pathways including management development programmes. We offer a Wellbeing Centre of Excellence to support you at work and an ambitious plan to promote care closer to home through our Clinical Futures strategy.