PACCT Clinic Co-ordinator

Aneurin Bevan University Health Board; Newport; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading NHS organization in Newport is seeking an individual to join their PACCT service team. The role involves coordinating clinics, managing appointments, and handling patient inquiries. Applicants should have experience in healthcare and strong computer skills. This position offers a competitive benefits package and promotes a healthy work-life balance.

Benefits

Flexible working

Paid mandatory training

Occupational health support

Qualifications

• Experience of working within an NHS or healthcare environment.
• Ability to accurately input and retrieve information on a computerised system.

Responsibilities

• Coordinate PACCT clinics and ensure all clinic admin is completed.
• Handle GP and patient queries regarding appointments.
• Monitor phone calls and appointments in line with policy.

Skills

Ability to work independently

High level of keyboard/computer skills

Good level of communication skills

Education

GCSE/NVQ/QCF Level 3 in Business/Administration or equivalent

Job description

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh; any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL [e-mail]

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board supports flexible working.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job Overview

An exciting opportunity has arisen to join the Pain, Anaesthetics, Critical Care and Theatres (PACCT) service team.

Responsibilities

• To undertake coordination of PACCT clinics
• Ensure all clinic admin is completed and undertaken in a timely manner
• First line of enquiry for PACCT clinic appointment

Main duties of the job

An up-to-date knowledge of outpatient clinics will be required to enable the post-holder to make, amend and cancel appointments. The role will range from handling GP and patient queries and enquiries about clinics, making appointments using the Myrddin Patient Administration System and using direct and partial booked appointments. The main duties will be answering telephone calls, making calls, taking general enquiries, booking appointments in line with Partial Booking Policy and monitoring.

Base - Royal Gwent Hospital.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Experience

Essential criteria

• Experience of working within an NHS or healthcare environment. Ability to accurately and efficiently input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines.

Desirable criteria

• Experience in a similar role / environment
• NHS Experience

Qualifications And/or Knowledge

Essential criteria

• Good standard of GCSE /NVQ/QCF Level 3 in Business/Administration, OR equivalent demonstrable experience.
• High level of keyboard/computer skills
• Knowledge of good understanding of software programmes

Desirable criteria

• Good level of communication skills
• Experience dealing with the public

Skills

Essential criteria

• Ability to work independently and as part of a Team