PA to the Patient Engagement and QSG Teams

NHS; Morecambe; On-site; GBP 20,000 - 28,000; Part time

Job summary

Bay Medical Group is seeking a Part-Time Personal Assistant for the Patient Engagement Team. You will provide vital administrative support, manage complaints, and assist in governance meetings. This role is essential for ensuring effective patient communication and service delivery within the NHS environment.

Benefits

NHS Pension Scheme

Career development opportunities

25 days annual leave, increasing to 30

Occupational Sick Pay

NHS discount scheme

Cycle to work scheme

Qualifications

• Strong organizational skills for managing multiple tasks.
• Effective communication skills for liaising with patients and staff.
• Ability to maintain a confidential and professional demeanor.

Responsibilities

• Act as first point of contact for the Patient Engagement Team.
• Provide secretarial support, including note-taking and organizing meetings.
• Record and manage concerns and complaints efficiently.

Skills

Communication

Organization

Problem-Solving

Job description

PA to the Patient Engagement and QSG Teams

Bay Medical Group is recruiting for a Personal Assistant to provide secretarial and administrative support to the Patient Engagement Team (PET). This role assists with handling verbal and informal complaints from patients or their advocates and supports early and effective resolution. The post holder will also support the efficient running of Quality, Safety, and Governance meetings.

This is a permanent, part-time vacancy working 21 hours per week at our West End Site. The working pattern is Monday 9-2:45, Wednesday 9-2:45, Thursday 9-2:45, and Friday 9-2:45, with a 30-minute lunch each day. Some flexibility (with notice) may be required, along with occasional evening meetings.

Interview to be held on 21st July 2025.

Main duties of the job

Working for us, we can offer you:

• A comprehensive induction to the role and training plan
• Access to the NHS Pension Scheme
• Possible career development in customer service, healthcare, and administration
• 25 days annual leave, increasing to 30 days (excluding public holidays)
• Access to Occupational Sick Pay scheme after one year
• Access to NHS discount scheme
• Cycle to work scheme

For further information about the benefits of working for us, visit https://www.baymedicalgroup.co.uk/benefits.

About us

Bay Medical Group is a single, large provider of general practice services to the populations of Morecambe and Heysham. We operate across five sites and serve approximately 54,000 patients. We have an established Bay Primary Care Network (PCN) and collaborate with other service providers and the voluntary sector to improve local health and wellbeing.

Bay Medical Group - for happier, healthier people

We reserve the right to close this vacancy early if we receive sufficient applications.

Job responsibilities

To act as the first point of contact for the PET via telephone, email, or written correspondence.

Provide accurate information on how to raise concerns or make complaints in line with practice procedures.

Liaise with patients or their advocates to obtain further information regarding complaints or concerns.

Accurately record all new concerns, complaints, and feedback received, maintaining an efficient and up-to-date filing system.

Acknowledge receipt of written complaints and liaise with managers to ensure responses are processed on time.

Provide full secretarial support to the PET, including note-taking/minutes, photocopying, transcribing recordings, and writing letters.

Organise meetings and venues or digital access, collate and distribute agendas, follow up on actions, and share meeting notes appropriately.

Assist PEM in investigating complaints as required.

Support the preparation and circulation of weekly staff updates on behalf of the PEM.

Assist PET and QSG Teams with gathering and collating incident information as needed.

Provide general PA support during planned or unplanned leave.