PA Support Team Leader

Greene King Corporate - BRA_001; Burton upon Trent; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Career development

Brand discounts 33%

Employee assistance program

Hotel discounts

Refer a friend £1500

Wage access (Wagestream)

Retail discounts

Job summary

Greene King is seeking an Operations Administration Team Leader to lead the Admin team and provide effective and efficient administrative and process support to Operational Leaders. You will partner with the wider administration team to coordinate group-wide activity across functions.

The role emphasises process improvements, planning large-scale events and conferences, stakeholder management, and collaboration across departments to drive improved service delivery.

Qualifications

• Experience leading administration or operational support teams.
• Ability to identify and implement process improvements.
• Experience planning large-scale events and conferences.

Responsibilities

• Lead the Operations Admin team to deliver efficient administrative and process support to Operational Leaders.
• Identify and implement process and technology improvements to enhance efficiency and support for pubs.
• Lead planning and delivery of annual incentive trips, managing senior stakeholders, logistics, and safety.
• Coordinate and support Operations conferences and leadership meetings.
• Develop initiatives to build capability across the administration community and embed improvements.
• Partner with administration teams to drive consistent ways of working across the business.
• Monitor adoption and effectiveness of processes, identifying opportunities for continuous improvement.
• Build strong relationships with senior stakeholders and support centre functions to improve collaboration.

Skills

Administration leadership

Process improvement

Event planning

Stakeholder management

New processes implementation

Cross-department coordination

Data analysis

Service delivery

Prioritisation

MS Office

Training & development

Communication skills

Attention to detail

Tools

Microsoft Office

Job description

Company Description

Admin Operations Team Leader
6 month fixed term contract
Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what's wholly British, the pub experience.

Job Description

As an Operations Administration Team Leader, you will lead the team to provide effective and efficient personal and process support to the Operational Leaders. You'll also partner with the wider administration team to ensure wider group level activity is actively coordinated across all functions.

Qualifications

Your role as Admin Operations Team Leader

• Lead the Operations Admin team to deliver effective and efficient administrative and process support to Operational Leaders.
• Identify, plan and implement process and technology improvements that enhance efficiency, improve ways of working and increase support provided to pubs.
• Lead the planning and delivery of annual incentive trips, managing senior stakeholder engagement, logistics, delegate experience and safety.
• Coordinate and support Operations conferences, leadership meetings and key business events, attending where required.
• Research, develop and implement initiatives that build capability across the wider administration community, focusing on systems, processes and people development.
• Partner with administration teams across the business to drive consistent ways of working and successfully embed improvement initiatives.
• Monitor the adoption and effectiveness of agreed processes, identifying opportunities for continuous improvement.
• Build strong relationships with senior stakeholdersand support centre functions to deliver efficient and collaborative support across the business.

What you'll bring

Strong experience and knowledge of:

• Leading administration, business support or operational support teams.
• Process improvement and continuous improvement methodologies.
• Planning and delivering large-scale events, conferences and incentive programmes.
• Stakeholder management and influencing at senior levels.
• Developing and implementing new processes, systems and ways of working.
• Coordinating activities across multiple departments and functions.
• Data analysis and translating operational data into actionable insights.
• Service delivery, customer satisfaction and performance improvement.
• Managing competing priorities in a fast-paced environment.
• Microsoft Office applications and collaboration tools.
• Building capability, training and development initiatives.
• Strong organisational, communication and relationship-building skills.
• Attention to detail and a proactive approach to problem solving.

Additional Information

We're all about rewarding our team's hard work, that's why

You'll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more