PA/Project Manager to Dental Senior leadership Team

CNWL; Milton Keynes; On-site; GBP 29,000 - 37,000; Full time

Job summary

Join a forward-thinking health organization as a PA/Project Manager, where your organizational and project management skills will shine. This role involves providing vital administrative support to the Dental Senior Leadership Team, ensuring efficient service delivery and project implementation. You'll be the main point of contact, liaising with various stakeholders and managing a team of dental administration staff. With a commitment to quality care and personal development, this position offers a rewarding opportunity to make a difference in patient care while supporting a dynamic team. If you thrive in a fast-paced environment and are passionate about healthcare, this is the perfect role for you.

Benefits

Personal development opportunities

Flexible working opportunities

Supportive working environment

Clear roles and responsibilities

Qualifications

• Advanced experience in prioritizing and organizing work for self and others.
• Degree/Diploma or substantial experience in autonomous working.

Responsibilities

• Provide comprehensive administrative support to the Dental Senior Leadership Team.
• Manage and ensure delivery of various programs and projects.

Skills

Organizational Skills

Project Management

Communication Skills

Problem Solving

Interpersonal Skills

Education

RSA Level 3 or equivalent

Degree/Diploma qualification

Tools

Microsoft Office Suite

Job description

Become part of our team.
We care for you as much as you care for others.

There’s a place for you at CNWL.
We’re passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient’s own home. Patients are at the heart of everything we do.

Providing top quality care depends on our ability to employ the best people.
We’re always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust.

PA/Project Manager to Dental Senior Leadership Team

NHS AfC: Band 5

Main area: Dental PA/Project Manager
Grade: NHS AfC: Band 5
Contract: Permanent
Hours: Full time - 37.5 hours per week (8.45-16.45 Monday to Friday)
Job ref: 333-D-MK-CM-1124

Site: Eaglestone Health Centre
Town: Milton Keynes
Salary: £29,970 - £36,483 Per annum
Salary period: Yearly
Closing: 21/02/2025 08:00

Job overview

To provide efficient and comprehensive administrative and personal assistant service to the Clinical Director Dental, Assistant Clinical Director Dental and Operational Manager Dental.

To provide effective project support and implementation to assist the BPDS strategic planning.

Be able to manage and ensure delivery of a range of programmes and projects working predominately within broad procedural guidelines using personal initiative and judgment under the supervision of the Dental Senior Leadership Team (DSLT).

To undertake as required a broad range of project work at times requiring the production of reports and recommendations meeting necessary deadlines.

To ensure appropriate administration support for BPDS.

To directly line manage the countywide administration team for BPDS.

The post holder is required to work autonomously as appropriate, and is required to exercise personal initiative and independent judgment.

Main duties of the job

• Duties include staff management of all dental administration staff to include PA to ACD, Corporate Administrator and Team Administrators. Directly responsible for the human resources responsibility such as undertaking appraisal and agreeing personal development plans, invoking HR policies.
• Line management of dental administration staff including responsibility for all HR functions of same staff in accordance with MKCHS policies.
• To recognise when a problem exists, define its parameters and devise a solution.
• Communicate to the DSLT on matters concerning the day to day running of the service.
• Ensure adequate admin cover across BPDS at all times.
• Develop administrative policies and protocols relevant to the Dental Service.
• Be the lead for Health roster, SBS and Information requests for BPDS.

Working for our organisation

Milton Keynes Community Health Services is committed to providing quality health & social care services, tailored to the needs of individuals, public & private organizations, delivered close to home. Our services are designed to increase well being & provide opportunities for recovery. We want our employees to feel valued, challenged & supported.

Our commitment as an employer & in accordance with the NHS constitution is to provide you with:

• Clear roles and responsibilities and a rewarding job so that you can make a difference to patients, their families and carers and communities.
• Personal development, access to appropriate training for your job and line management support to succeed.
• Support and opportunities to maintain your health, well-being and safety and an environment free from harassment, bullying or violence.
• A good working environment with flexible working opportunities, consistent with the needs of patients and with the way that people live their lives.
• Fair treatment that is free from discrimination.
• Opportunities to engage in decisions that affect you and the services you provide, individually, through representative organisations and through local partnership working arrangements.
• Opportunities to enable you to be empowered to put forward ways to deliver better and safer services for patients and their families.

Detailed job description and main responsibilities

To provide an excellent and comprehensive Project Manager, Administrative and Personal Assistant service to the Senior Leadership team, Bucks Priority Dental Service. The post holder is the main point of contact for Bucks Priority Dental Service.

To liaise with a range of external bodies to include; other NHS bodies Milton Keynes Council, Local Hospitals, General Dental and Medical Practitioners, Voluntary groups, Commissioners etc.

Effectively communicate in the management of complex financial and general enquiries from staff and clients, some of which may be sensitive and contentious.

Advise and reassure patients and the general public on dental service information via different mediums such as phone and email and give guidance on the complaints procedure.

Provide information and explanation of service availability, service provision and procedures for obtaining treatment on a regular basis to the general public and outside agencies such as NHS Direct, PALS and nursing homes.

To minute specific meetings, prepare and manage agendas and to be main point of contact for dissemination of papers as required.

To support key strategic developments and provide some support on new projects, preparing presentations and reports as necessary.

Production of reports, correspondence and document using Microsoft Office suite to an advanced level.

Be fully conversant with a wide variety of administrative procedures in use within the Service and to be able to switch between them whilst maintaining accuracy at all times.

To maintain an up to date and comprehensive filing system.

To maintain a high level of confidentiality and to be politically astute.

To liaise with other secretaries within both BPDS and MKCHS corporate office, providing assistance, feedback and support as necessary.

Ensure appropriate and timely secretarial and admin support available for clinical staff including the Clinical Director in order to maximise the clinical capacity of those staff.

Maintain a good understanding of dental terminology and provision in the NHS so that able to assist in the production of specialist correspondence.

To clearly demonstrate the ability to be flexible and to undertake training as necessary and take a pro-active approach to managing own personal development.

Any other appropriate duties according to the needs of BPDS in accordance with the grading criteria applicable at the time.

Person specification

Qualifications

• Advanced experience of prioritising and organising work for self and others in an environment where there is conflicting demands and needs.
• RSA level 3 or equivalent.
• Degree/Diploma qualification or substantial experience of independent and autonomous working.

Experience

• Advanced experience of prioritising and organising work for self and others.
• Advanced Line management experience.
• Use of IT systems to a high level of expertise, work and problem solving.
• Experience in following processes, problem solving and delivering to timetables on own initiative.
• Experience of project management.
• Experience of independent working.
• NHS Experience.
• Experience in analysing literature to produce reports and letters.
• Experience of working with operational teams and a range of professionals.

Knowledge

• Demonstrable knowledge of safe recruitment standards including CRB checks.
• Understands & promotes equality, diversity and human rights in accordance with legislation, policy and procedures.
• Understanding of confidentiality in the workplace.
• Knowledge of current NHS dental issues.
• Use of IT systems to a high level of expertise, work and problem solving.
• IT literate including certificates in word, excel, email, PowerPoint and databases.
• Excellent written and verbal communication skills.
• Able to present relevant information in a concise format.
• Competent in producing reports, letters and general correspondence to an agreed format to a high standard.
• Able to deduce key points from numerical and other data.
• To manage time and prioritise to enable the post holder and others to achieve plans in a timely and organised manner.
• Excellent interpersonal skills – including observation, listening and empathy skills.
• Proficient in transmission of information, face to face, on the telephone and via other means.
• Able to implement policy and guidelines.
• Car driver and use of car.

Personal disposition

• Ability to maintain quality in own work and encourage others to do so.