P&O Cruises - Hotel Operations and Retail Manager

Carnival UK (P&O Cruises & Cunard); Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading cruise brand is seeking a Hotel Operations and Retail Manager to enhance guest experiences and maximize revenue. The role involves engaging with guests, leading teams, and supporting growth plans. Ideal candidates will have senior-level experience in the cruise or leisure industry and strong analytical skills.

Qualifications

• Senior level experience in cruise, travel, or leisure industry.
• Demonstrated ability to manage large teams.
• Fluent English in reading and writing.

Responsibilities

• Engage with guests to enhance their experience.
• Lead teams to maximize revenue from retail and spa.
• Support growth plans and career advancement.

Skills

Leadership

Analytical Skills

Sales Promotions

Job description

P&O Cruises - Hotel Operations and Retail Manager

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P&O Cruises is seeking a dynamic Operations Manager who is passionate about supporting our growth plans and eager to work for Britain's largest cruise brand. We attract and retain the finest talent on our ships through our dedication to cultivating future leaders and their career advancement.

As a Hotel Operations and Retail Manager at P&O Cruises, you will have the unique opportunity to engage with all guests on board, enhancing their experience and ensuring unforgettable holiday happiness. You will also lead your teams to maximize revenue potential from various streams, including retail and spa, through strategic planning and innovative solutions.

To excel in this role at P&O Cruises, you must possess the following experience:

• Senior level experience within the cruise, travel, or leisure industry.
• Proven experience in marketing sales promotions, market research, and sales analysis.
• Demonstrated ability to manage large teams.
• Strong skills in analysing and interpreting information.
• Fluent English in reading and writing.

Join us in inspiring our large teams to deliver exceptional service and achieve our targets. This exciting role could be your next career milestone!

Full job description is available for further details.

We are building our Talent Pools to fill anticipated roles in 2025 and beyond. Please note that during the Recruitment & Onboarding process, you may not be given a start date. If successful, you will be provided with sufficient notice when a ship and start date are available.

Please be aware that Proficiency in Survival Craft Rescue Boats (PSCRB), Pre-Startup Safety Review (PSSR), Elementary First Aid, and Personal Survival Techniques (PST) STCW certifications are required for this role. Further information will be provided upon successful application.

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We are committed to fostering a flexible and inclusive culture where diversity is valued, and our people can be their authentic selves. We welcome applications from everyone, as inclusivity is at the core of everything we do. We do not discriminate based on age, disability, gender, race, religion or belief, sexual orientation, marriage & civil partnership, and pregnancy & maternity.

Seniority level

• Mid-Senior level

Employment type

• Other

Job function

• Sales, Finance, and Management

Industries

• Travel Arrangements, Hospitality, and Hotels and Motels

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