Overseas Visitors & Private Patients Officer | St George's University Hospitals NHS Foundation Trust

st georges nhs trust; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading NHS Trust in London is seeking an Administrative Support professional for the Overseas and Private Patients services. Responsibilities include managing regulations, compiling reports, training staff, and enhancing office procedures to ensure compliance and efficiency. Ideal candidates will demonstrate excellent organizational skills and experience relating to NHS regulations. The position offers an opportunity to contribute to a significant healthcare provider's mission.

Responsibilities

• Understand regulations for overseas patients as set by the Department of Health.
• Compile NHS Overseas Debtors report and manage European Health Insurance Card submissions.
• Assist in developing office procedures for efficiency.
• Compile statistical data relating to areas of responsibility.
• Train staff on how to identify NHS entitlement for overseas patients.
• Manage difficult situations with overseas visitors with tact.

Job description

Overview

To provide efficient and effective administrative support to the Overseas and Private Patients services. To understand regulations as directed by the Department of Health and the Trust policy regarding overseas and private patients within an NHS Trust. To liaise with medical and administrative staff across the Trust to ensure the efficient and courteous management of overseas and private patients treated at St George’s Hospital, and to show due diligence around minimum data set and accuracy of costings.

Responsibilities

• To have a thorough understanding of the regulations for overseas and private patients as laid down by the Department of Health and ensure that all office practice and procedures are consistent with these.
• To be aware of and implement all changes to directives from the Department of Health regarding overseas and private practice within an NHS Trust.
• Responsible for contributing and compiling the NHS Overseas Over £500 Debtors report and European Health Insurance Card submissions.
• Work with Operational colleagues and using the Messaging Exchange for Social Care and Health (MESH) to review and accurately identify Overseas patients and their chargeable status in line with relevant Department of Health guidelines.
• To assist in the maintenance and development of office procedures and identify areas for improvement. To assist in the continued development of computerisation of the department for improved efficiency and accurate costings.
• To assist in the provision of statistical data relating to areas of responsibility, to correlate figures as required by consultants, managers, and departments. To compile a database from the financial system SBS – Oracle.
• To ensure that all consultants undertaking private practice at St George’s and their private secretaries are aware of the procedure for managing these patients.

St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary’s Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

Additional Responsibilities

• To refer cases of suspected fraud linked to patients obtaining NHS care who are not entitled and who are classified as overseas visitors to the Trust fraud prevention team.
• To develop and implement training sessions for use at all staff induction meetings that will inform staff on how to implement stage 1 questions to establish a patient’s entitlement to NHS care/how to notify the overseas visitor team of a suspected overseas visitor.
• To manage difficult and challenging situations with overseas visitors and their relatives/sponsors with tact and diplomacy and to resolve such issues with the overseas visitor officer, whom they shall train and mentor. To escalate only cases which have been escalated by the overseas visitor to a legal advisor, to the Assistant Director of Finance-Resources for decision on how to proceed.
• To adopt responsibility for the training and development of the overseas visitor officer.
• To take on lead responsibility for overseas visitor income recovery, alongside the income manager for the Trust and to advise upon the likelihood of success of implementing debt recovery proceedings against specific overseas visitor cases, to the Income Manager for the Trust.
• To contribute directly to the development and implementation of a new and robust overseas visitor management policy across the Trust, based upon the clinical principles of Stabilise, Treat and Discharge; with the Assistant Director of Finance-Resources.

This advert closes on Friday 26 Sep 2025