Over 55's Housing Complex Manager

Clarion Housing Group; Dorking; On-site; GBP 23,000 - 32,000; Full time

Job summary

Join Clarion Housing Group as a Facilities Manager for Over 55's Housing schemes in Dorking. This role requires excellent customer care and communication skills, ensuring security and management services. Flexible candidates with facilities management experience will excel in this supportive environment, making a significant impact on residents' lives.

Benefits

Benefits supporting lifestyle

Employer of the Year award

Qualifications

• Previous experience in Facilities Management preferred.
• Knowledge of housing/building management sector.

Responsibilities

• Manage access to the building for residents, contractors, and visitors.
• Ensure security of communal areas and facilities.
• Organise and prioritise workload to deliver excellent services.

Skills

Customer care

Communication

Time management

Flexibility

Calm under pressure

IT skills

Job description

• Salary: £23,587.20 - £31,024 per annum
• Location: Dorking - Lyons Court
• Hours: 36 per week
• Contract Type: Permanent

This is a great opportunity to join our team - Employer of the Year Housing Heroes Awards 2025 and one of LinkedIn's Top Companies 2024

We're looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55's Housing schemes.

You'll be required to manage access to the building for residents, contractors and visitors, and be a key-holder for the building, ensuring security of the communal areas and facilities.

As the first point of contact for our residents, you'll have excellent communication skills, and capable of working with other internal teams to deliver services to residents so they can enjoy their homes and the wider facilities provided.

You must be flexible, calm under pressure and able to deal with emergencies. With excellent time management skills you'll be able to organise and prioritise your own workload, whilst delivering excellent services to our customers.

You'll preferably have previous experience in Facilities Management and have working knowledge and understanding of the housing/building management sector, with good IT skills on a range of systems to support this.

This is a fantastic opportunity to use your skills and experience to really make a difference to people's lives whilst expanding your skills and knowledge of the housing sector.

Please review the full role profile on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer.

Closing Date: Monday 28th July 2025 at midnight.

Although based at Lyons Court, applicants may need to cover other schemes in the area.

This post is subject to Basic Criminal Record Check Clearance.

At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.