Outreach Worker - Camden

Morgan Hunt UK Ltd; Camden Town; On-site; GBP 15,000 - 21,000; Part time

Job summary

Morgan Hunt UK Ltd is recruiting four Outreach Workers for the Single Homeless Project in Camden. This community-based role focuses on assertive street outreach to rough sleepers, with caseloads of about 12 clients and a mix of street work and office-based casework.

You will work to connect people to housing, healthcare and support services, using trauma-informed approaches, and collaborate with local authorities and charities.

Qualifications

• Experience in street outreach or homelessness support.
• Ability to manage a caseload of about 12 clients.
• Strong case recording and documentation.
• Knowledge of trauma-informed, no-wrong-door approaches.
• Capacity to work flexible shifts including early mornings and weekends.

Responsibilities

• Conduct assertive street outreach to engage rough sleepers.
• Build trust with hard-to-reach clients.
• Manage a caseload of ~12 and complete assessments.
• Support access to accommodation, healthcare and services.
• Work with local authorities, housing providers and charities.
• Maintain accurate case notes and risk assessments.

Skills

Street outreach

Caseload management

Case documentation

Trauma-informed approach

Multi-agency collaboration

Job description

Hours: 37.5 hours per week

Working Pattern: Monday-Sunday rota, covering early shifts (6am-2pm or 8am-4pm). Weekend working approximately once every 6-8 weeks

Contract: Temporary - approximately 3 months

Start Date: ASAP

About the Role

We are currently recruiting for four Outreach Workers to join the Single Homeless Project, supporting individuals experiencing rough sleeping and homelessness across Camden.

The service aims to ensure that nobody is left facing rough sleeping alone, providing practical and emotional support to reduce harm, improve safety and help individuals move away from the streets towards long-term stability and independence.

This is a predominantly community-based role, involving assertive street outreach across the borough. You will spend approximately 6am-9am working directly on the streets, with the remainder of your shift office-based, supporting clients through assessments, casework and ongoing engagement.

You will manage a caseload of approximately 12 clients, building relationships with individuals who may have complex needs or previous negative experiences of support services. Working within a person-centred, trauma-informed and 'No Wrong Door' approach, you will help remove barriers to support and improve access to accommodation, healthcare and wider services.

Key Responsibilities

• Conduct assertive, street-based outreach across Camden to identify and engage individuals experiencing rough sleeping or at immediate risk of homelessness
• Build trusting relationships with hard-to-reach individuals, using a persistent, empathetic and non-judgemental approach
• Manage a caseload of approximately 12 clients, completing assessments, support plans and ongoing case management
• Support individuals experiencing multiple disadvantage, including mental health difficulties, substance misuse, physical health needs and social exclusion
• Provide harm reduction advice, safeguarding support and practical assistance to reduce risks associated with rough sleeping
• Support access to emergency accommodation, longer-term housing options and appropriate move-on pathways
• Advocate on behalf of clients to access healthcare, benefits, identification, appointments and other essential services
• Work collaboratively with local authorities, housing providers, charities and specialist support agencies
• Respond to referrals, local intelligence and hotspot activity, helping prevent new episodes of rough sleeping
• Undertake street counts, women's census activity and targeted outreach within identified hotspots and encampments
• Complete risk assessments, maintain risk management plans and elevate safeguarding concerns appropriately
• Work flexibly between street outreach and hub-based assessment, engagement and casework
• Support individuals during Severe Weather Emergency Protocol (SWEP) periods, ensuring emergency shelter is offered to those sleeping rough
• Maintain accurate case notes, client records and outcome information using relevant databases and IT systems

What We're Looking For

• Previous experience in street outreach, homelessness, rough sleeping, floating support or working with individuals facing multiple disadvantage
• Experience supporting people with complex and overlapping needs, including mental health, substance misuse and housing difficulties
• Strong understanding of homelessness, rough sleeping and the barriers individuals face when accessing accommodation and statutory services
• Knowledge of trauma-informed, strengths-based and psychologically informed approaches
• Understanding of safeguarding, risk assessment and effective risk management
• Experience of multi-agency working and building relationships with external professionals and partner organisations
• Ability to engage individuals who may be reluctant, distressed or disengaged from support services
• Confident working independently within the community, using professional judgement and dynamic risk assessments
• Strong communication, organisation and case recording skills
• A resilient, compassionate and non-judgemental approach, with the ability to maintain professional boundaries

Additional Information

• Four temporary vacancies available
• Interviews will be arranged as soon as possible
• The successful candidates will be expected to start ASAP
• Agencies can submit a maximum of three CVs per agency

Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.