Outreach Support Worker F/Time *DRIVING ESSENTIAL*

The Brick Company; Wigan; Remote; GBP 21,000 - 31,000; Full time

Job summary

The Brick is a growing charity delivering relief, restoration and reformation to vulnerable people in the Wigan area. This Outreach Support Worker role focuses on engaging rough sleepers, developing referral pathways, and promoting access to emergency accommodation and related services.

You will work across multiple sites in the borough, on flexible hours including mornings and weekends, and travel as needed.

Qualifications

• Full UK Driving License is essential.
• Ability to work across multiple sites in Wigan.
• Strong communication and safeguarding awareness is required.
• Experience in outreach, social housing, or homelessness services is desirable.
• Knowledge of GDPR and data recording in case management systems is preferred.

Responsibilities

• Undertake extensive outreach to rough sleepers, including early mornings and weekends.
• Assess needs and provide asset-based offers of support or accommodation.
• Collaborate with Wigan Council, MASH, Central Watch, and other agencies to remove barriers.
• Advocate for welfare rights, health needs, and linked services.
• Promote awareness of the Outreach service within the community and local businesses.
• Build relationships with housing, social, mental health, and life-centre partners.
• Maintain caseloads and accurately record data in Lamplight and other databases.
• Travel across the Wigan borough delivering outreach and support.
• Attend team meetings, case conferences, and supervision as required.

Skills

Full UK Driving License

Job description

Outreach Support Worker F/Time *DRIVING ESSENTIAL*

Hours:37.5 hours per week

Based At: Various Wigan Sites

Responsible To: Operations Manager – Engage

Accountable To: Queens Hall Action on Poverty

Closing Date: Monday 9th November 2026

Interview Date: Thursday 12th November 2026

Job Summary: The Brick is a growing charity with big aspirations for people in need within our community. We provide RELIEF, RESTORATION and REFORMATION by offering tailored support, hope, and opportunity to those looking to improve their quality of life. Your role will particular focus on RELIEF but you will also understand the importance RESTORATION and Prevention. The Outreach team engage with individuals to remove barriers in accessing emergency accommodation and promote independent lifestyles

Job Purpose: The key role will be to engage with individuals in the borough who are rough sleeping, some who may be reluctant to access services. The Post Holder will utilise their skills, knowledge as well as experience (which may include lived experience and relevant background) to continue to work to and develop partnerships, develop specific referral pathways into accommodation and recovery services, gather intelligence, build trust and respect, and lead and contribute to extensive outreach within the community. The post holder will, in partnership with other existing services and organisations, identify barriers into accommodation and support and work on creating and delivering solutions to these barriers. The post holder will also focus on early intervention and prevention work engaging individuals who are at risk of rough sleeping. The Outreach and Engagement team will be responsible for contributing to the overall performance of the service to ensure that contractual output targets are achieved. They will also be required to record and input data and information in order that the service operates within contractual, administrative and financial requirements. The post holder will be required to work across a number of operational sites across the borough as required and work flexibly to maintain the most appropriate level of service provision. This will include early morning and weekend working and extensive street outreach. The post holder will be expected to take responsibility for personal development, identifying personal training needs and participate in regular supervision and appraisal.

DUTIES WILL INCLUDE:

• Undertake extensive outreach both proactive and via referrals and work on a rota basis including working early mornings, occasional late nights and weekends as required. Cover may be required Monday to Sunday on a rota basis
• To assess the needs of individuals sleeping rough and to provide them with realistic asset-based offers of support services / accommodation / reconnection in liaison with other agencies and specialist workers.
• In the event of non-engagement with Outreach / Support services or consistent engagement in negative street activities to work collaboratively with Wigan Council, MASH (Multi Agency Safeguarding Hubs), Central Watch, PCSO teams, and other enforcement agencies where required, noting that The Brick aims to support individuals to achieve positive change.
• To advocate, where appropriate, on behalf of people sleeping rough with external agencies regarding their welfare rights, Primary Health Care needs and other issues affecting their Health and wellbeing.
• To take a pro-active role in promoting awareness of the Outreach service and related issues within the community and businesses of the Wigan borough.
• Develop effective working relationships and links with other agencies including but not limited to housing agencies, social services, Mental Health Team, other Tenancy Support Services, Alcohol and Drug Services, Complex Needs Team and Life Centre.
• To maintain a caseload and accurately and securely recording their data and progress. Offer individuals assertive, consistent ongoing guidance & support into The Brick, Wigan Council and other services until they are in a position to be able to move from rough sleeping into accommodation or reconnection services and/or other appropriate support services.
• To source accommodation for people sleeping rough within or connected to the Wigan borough.
• To take part in the evaluation and development of services within the Outreach Team and to attend external meetings and case conferences.
• To ensure that regular case reviews are carried out within agreed timescales and that support and action plans are implemented and consistently high-quality case notes are recorded on Lamplight and other data base systems as required.
• To carry out the required level of monitoring of individuals rough sleeping and that the appropriate monitoring information is available to the relevant agencies. To ensure accurate and up to date files on all people sleeping rough worked with are recorded on Lamplight and other Database systems as required.
• This post holder is expected to travel throughout the Wigan and Leigh borough. Driving License required and company vehicle provided in work hours.
• Adhere to The Brick Policies and Procedures at all times.
• Cover for other members of the team and division as necessary.
• Being proactive in reviewing and evaluating own performance and identifying and acting upon areas for improvement and development.
• Undertaking, as required, any other duties compatible with the level and nature of the post and/or reasonably required by more senior members of staff.
• Attend and participate in divisional and team meetings and other meetings as required.

QUALIFICATIONS AND SKILLSSuitable candidate must have:

• Full U.K Driving License
• Desire to network, build enabling relationships and work effectively in a multi- agency context across the Wigan Borough.
• Ability to network, build enabling relationships and work effectively in a multi- agency context across the Wigan Borough.
• Have an understanding of complex needs and desire to support those most vulnerable in order to assist key support delivery partners.
• An ability to communicate effectively both verbally and in writing (English) and to collate and evidence work/ outcomes using case management databases.
• A can-do attitude and willingness approach to undertaking a varied workload
• A resilient nature and the ability to handle challenging behaviour
• Ability to show empathy with individuals while maintaining professional boundaries
• An understanding of the needs and challenges of those experiencing homelessness, including those who have support needs including drug, alcohol and mental health needs
• An awareness of key public health messages relating to contagious and spreadable disease
• An understanding and experience of working within GDPR, respecting, and maintaining someone’s choice, independence and dignity

Our Vision and Values We are looking for innovation and creativity, The Brick is not afraid to do things differently and pilot new initiatives to trial and test new ideas.We believe in social justice and supporting people to transition from poverty and homelessness in a way, which is dignified, and person centredDiversityUnderstand and implement The Brick’s Equality and Diversity PolicyOut of HoursYou will be expected to undertake work in the evenings and weekends to ensure full delivery.Be willing to undertake and assist in fundraising activities which may occur out of hours.Promoting fundraising for the CharityGeneralTo be responsible to the Service Manager – Engage.The post holder will be expected to:Perform any other duties consistent with the broad objectives of the post.Participate in individual performance review and respond to agreed objectives.Attend case management and managerial supervision as required.Attend and be an active participant in team meetings, team training and other internal meetings etc.Attend external meetings, forums, conferences, training etc. as required by Queen’s Hall Action on Poverty.Be aware of professional standards expected in the service, in terms of holistic person centred delivery, required ongoing personal and professional development.Maintain up-to-date knowledge of legislation, national and local policies, procedures, recommendations and guidelinesTake responsibility for ensuring that legal obligations regarding information which is processed for both mentors and staff is kept accurate, confidential, secure and in line with the Data Protection Act (2018) and Confidentiality Policies.Not abuse their official position for personal gain, to seek advantage of further private business or other interests in the course of their official duties.To undertake other such duties consistent with the post, as jointly agreed between the post holder and Queen’s Hall Action on PovertyTo at all times deliver the service in line with and adhere to the Policies and ProceduresTo undertake other duties when required in order to aid in the smooth running of the Project.To promote good communication within The Brick and the Charity as a whole.To ensure good time managementQueen’s Hall Action on Poverty is committed to the safeguarding and protection of all young people and adults, In line with our Safeguarding policies. We will carefully select, train and support all those with any responsibility within the Charity, in accordance with our rigorous recruitment and selection policies.