Outreach Support Worker - Complex Needs Navigator

TWO SAINTS; Gosport; On-site; GBP 23,000 - 26,000; Full time

Job summary

Une organisation caritative recherche un 'Outreach Support Worker - Complex Needs Navigator' pour fournir un soutien aux adultes en situation de sans-abrisme à Gosport. Ce poste est idéal pour ceux qui souhaitent faire une différence significative dans la vie des personnes en difficulté, tout en travaillant au sein d'une équipe dédiée. Les candidats doivent être passionnés, flexibles et avoir une bonne connaissance des problèmes liés à l'itinérance.

Qualifications

• Expérience précédente dans le soutien aux personnes sans abri est essentielle.
• Bonne maîtrise de l'anglais verbal et écrit.
• Compétences informatiques et administratives solides.

Responsibilities

• Fournir un soutien personnalisé aux personnes vivant dans la rue.
• Gérer une petite charge de clients et maintenir des dossiers précis.
• Établir des évaluations de risques dynamiques et des plans de soutien.

Skills

Communication

Empathy

Flexibility

Patience

Education

Full drivers licence

Job description

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Outreach Support Worker - Complex Needs Navigator, Gosport

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Client:

TWO SAINTS

Location:

Gosport, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

459d23f270bd

Job Views:

3

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Full time, 37 hours a week. Working mainly Monday to Friday between 9am and 5pm. Will include working one in three Saturdays.

£23,775 progressing to £25,027

Complex Needs Navigators provides support to adults with complex needs, who are living on the streets or have been placed in temporary accommodation by the local authority.

Our aim is to provide intensive, targeted support to clients, find housing options as quickly as possible and encourage them to complete activities that keep them safe.

If you’re passionate about working with individuals with complex needs and are looking for a role where you can make a real difference in the lives of those you support, then this is the role for you!

MAIN RESPONSIBILITIES

• You will provide personalised, intensive support via assertive outreach to a small caseload of entrenched and complex rough sleepers. Maintain a consistent and persistent ‘never give up’ approach.
• Engaging and supporting rough sleepers on the street, working alongside partner agencies including health, substance misuse, criminal justice and local authority.
• Manage a caseload of clients maintaining clear and accurate records of the support offered actions to be completed and outcomes achieved.
• Complete an initial assessment to identify client needs and produce person centred outcome and holistic support plans.
• Identify positive actions and small successes to create change.
• Create dynamic risk assessments with a flexible and creative approach
• Provide information and support on housing navigating pathways and advocating for your client.
• Liaise with statutory and voluntary agencies on behalf of clients
• Accompany chaotic and complex clients to interviews and appointments.
• Help reduce the time spent on the street by clients leading to reduced contact with the police and other emergency services
• Provide emotional support in crisis situations reducing stress and anxiety.
• Support with practical skills development in areas such as managing a UC claim, shopping, probation and health appointments.
• Support to maintain environment to avoid eviction if accommodated.
• Provide in-reach support to those placed in emergency accommodation, including bed & breakfast
• Attend community meetings and presentations with managers to support additional funding for the role alongside
• Maintain accurate records, including databases to support managers to provide data and information to commissioners and funders
• Supporting with additional statistical reporting mechanisms such as street counts and responding to street link reports
• Access personalisation fund creatively to identifying opportunities and achieve outcomes.
• Support the whole team and take an active part in reflective practice.
• Develop and maintain excellent relations with the local community
• Any other reasonable task as requested by a member of staff

KNOWLEDGE, SKILLS, EXPERIENCE & ESSENTIAL QUALIFICATIONS/TRAINING

Previous experience in this type of work is essential, you will have a real passion for wanting to work with homeless people. Your values will match ours, you will be committed to helping others and enjoy the real job satisfaction that this brings.

• Clear verbal and written English
• Good IT and keyboard skills
• Polite, assertive manner, ability to self -motivate
• Passion for working in a client/customer facing role
• Knowledge of the benefits system and tenancy legislation
• Have an interest and genuine concern for homelessness and related issues
• Patience, empathy and understanding towards entrenched behaviours
• Ability to work flexibly and creatively surrounding rotas to meet the needs of the clients
• Knowledge of voluntary and statutory agencies
• Full drivers licence and access to vehicle
• Flexibility with shift times to suit the needs of the service