Outreach & Engagement Officer - Family Hubs

We Manage Jobs(WMJobs); Metropolitan Borough of Solihull; On-site; GBP 20,000 - 30,000; Part time

Job summary

Solihull Metropolitan Borough Council seeks an Outreach and Engagement Officer for a 12-month fixed term contract. This part-time role involves leading community engagement activities and partnerships to enhance Family Hub services for children and families in Solihull, aimed at improving their experience and outcomes. The ideal candidate will have a strong commitment to serving the community and facilitating access to crucial services.

Benefits

Flexible working options

Generous annual leave entitlements

Employee Assistance Programme

Family and carer friendly policies

Access to Local Government Pension Scheme

Staff discounts and subsidised travel passes

Qualifications

• Demonstrated experience in community engagement work.
• Experience with residents and community groups in paid or voluntary roles.
• Some knowledge of resettlement and immigration challenges.

Responsibilities

• Build partnerships with individuals and families in the community.
• Lead outreach activities for Family Hub objectives.
• Support communities to access Early Help Family Hub services.

Skills

Community engagement

Cultural understanding

Organizational skills

Education

Educated to Level 3 or equivalent

Job description

Outreach and Engagement Officer – Family Hubs

12 month fixed term contract

Part Time – 22.2 hours per week

At Solihull Metropolitan Borough Council, we are on a transformational journey, designed to improve the experience of the children and families we work with.We are investing in our services and people, and putting additional resources in place to ensure the best possible outcomes for our children, young people and their families. And we want you to help us make this happen.

We have an exciting 12-month fixed term contract opportunity for an Outreach and Engagement Officer to work within the Family Hub team.The role will build strong partnerships with individuals, families, communities, agencies and services across Solihull and lead a wide range of engagement activities that link to Family Hub objectives.The post holder will support communities to thrive by leading and developing Family Hub outreach activities across borough locations, building the capacity of residents and supporting them to access the Early Help Family Hub offer across the Borough.

The Family Hubs offer a high quality and effective service to children, young people and families through a team of multi-agency professional working together to support families.The aim of Solihull Family Hubs is to give children and families the best start in life through a ‘one-stop’ shop approach, enabling them to get the support and services they need, including virtual appointments and online group sessions.

We are looking for passionate, motivated individuals who are driven to serve the communities of Solihull and the families within them.

To be successful for this post, you will need to demonstrate:

• Educated to Level 3 or the ability to demonstrate significant experience in community engagement work or similar
• Experience of working with and engaging residents, community groups, or similar (including paid or voluntary work)
• An understanding of different languages and cultures and experience of working with new communities groups is desirable.
• Experience of organising activities to meet the needs of the community.
• Some knowledge of issues and challenges relating to resettlement, asylum and immigration.

In return, you will be working within a committed and dedicated team of professionals driven to improve the service.

We also offer:

• A range of flexible working options,
• Generous annual leave entitlements with the opportunity to purchase up to 10-days additional leave per year
• A flexitime scheme with up to 24 days per year
• Access to our Employee Assistance Programme – a 24 hour independent, free and confidential advice and support service
• Family and carer friendly policies
• Access to the Local Government Pension Scheme
• Employee benefits including staff discounts, subsidised travel passes and Cycle 2 Work Scheme

Due to the needs of the service, this post will require a flexible approach to the working pattern and will require the need to work evenings on occasion.

To apply, please click on the link below. If you have a specific question regarding this post, please contact:

Louise Hudson – Family Hub Team Manager [e-mail]

Closing Date – 11 June 2025

Interview Date – 17 June 2025

This post will require an enhanced DBS check.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Solihull Council is proud to be an Equal Opportunities Employer.We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.

Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.

Attached documents
Job Description & Person Specification