Outreach Caseworker

Citizens Advice; Milton Keynes; On-site; GBP 22,000 - 30,000; Full time

Job summary

Citizens Advice is seeking an Outreach Caseworker to join their team in Milton Keynes. This role involves providing vital support and advice to local vulnerable adults, requiring strong communication and customer service skills. Ideal candidates will have experience in an advice agency, be confident in working independently, and manage a diverse caseload effectively.

Qualifications

• A minimum of 12 months’ experience in an advice agency or similar setting is desirable.
• Competence in welfare, debt, and housing advice areas is essential.
• Prepared to work independently and from various community-based locations.

Responsibilities

• Provide face to face advice and support to local vulnerable adults.
• Assist clients with complex welfare, debt, and housing enquiries.
• Manage a demanding caseload while adhering to strict quality standards.

Skills

Communication Skills

Customer Service Skills

Computer Literacy

Job description

We are looking for an enthusiastic, reliable and confident person to join our Team. The ideal candidate will provide face to face advice and support to local people, including those living in the community who could be considered ‘vulnerable adults’. The Outreach Caseworker will assist clients with complex welfare, debt and housing enquiries, covering issues across each subject. This requires a good foundation knowledge of each advice area, so competence in these subjects is essential.

This is a challenging role, managing a demanding caseload, working to strict quality standards and ensuring that all work is compliant with our contract funders.

Applicants need to be –

• Computer-literate, although training on our case recording systems will be given.
• Confident in working to performance targets.
• Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.
• Prepared to work independently and from a variety of community-based locations.
  
  

A minimum of 12 months’ experience in an advice agency or similar setting is desirable.

The successful Applicant/s will be asked to undergo an Enhanced Disclosure and Barring Service (DBS) check.