Outpatients Receptionist - Royal Stoke - £24,169

Job overview

The post holder is responsible for the patient’s journey from receipt of suspected cancer referral to first appointment. To provide a proficient and effective system, in order to achieve the Trust’s & National Cancer targets. Identify, analyse and resolve issues relating to the patient pathway. Incorporating use of all the Trust's systems including E-Referral Patient Administration system, I-portal, Somerset and any other systems to achieve a smooth pathway for the patient alongside accurate and safe Data Quality collection.

Most members of staff in the Trust have a responsibility for supporting the delivery of Planned Care Services, and the achievement of Cancer and RTT targets, whether in a supportive role, or in terms of providing hand-on care. Application of the national rules and guidance is critical in relation to treating patients in a timely manner and chronologically, whether by clinical priority or in terms of length of wait. As part of the administrative support structure, the post-holder is responsible for adhering to the Trust’s Access Policy and Standard Operating Procedures.

The post holder will also require excellent communication and interpersonal skills and the ability to work flexibly is essential. The post-holder will ensure that confidentiality as outlined in the Data Protection Act 1998 is adhered to at all times.

Main duties of the job

1. To receive referrals in from outside organisations, log referrals, and book appointments in a timely manner meeting trust cancer/RTT targets.
2. To ensure that all information recorded is correct and appointments are booked in line with the Trust's Patient access policy and Data quality policy.
3. The job role includes contact with patients via the phone to ensure that they can attend appointments.
4. Updating the Trust's systems with the relevant information, Iportal, Somerset, and Careflow.
5. To raise any issues with your line manager i.e., capacity issues.
6. To ensure that you are compliant with all mandatory training.