Outpatients Receptionist

North Tees and Hartlepool NHS Foundation Trust; Northallerton; On-site; GBP 19,000 - 23,000; Full time

Job summary

North Tees and Hartlepool NHS Foundation Trust is recruiting for an admin role within the services. The post requires solid communication, clerical process knowledge and proficient Word/Excel skills, with DBS clearance as applicable.

Applicants should have GCSE/Functional Skills, NVQ2 in Business Administration or equivalent, and be prepared for a 6-month probation. The Trust emphasises equality and supports flexible hours within the 37.5h week.

Qualifications

• Essential qualifications are outlined within the Person Specification.
• Provide original evidence of the necessary qualifications at interview and pre-employment checks.
• New Starters - Probationary Period: 6 months for new employees.
• Employment references: last three years employment history with referees' email addresses.
• Working Hours: up to 37.5 hours per week; part-time requests considered.

Skills

Communication skills

Clerical processes

Word processing

Office software

Education

NVQ 2 in Business Administration

Job description

Detailed job description and main responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Person specification

Qualifications

Essential criteria

• GCSE in Maths and English or Functional Skills (level 2) or equivalent experience
• NVQ 2 in Business Administration or equivalent experience

Knowledge

Essential criteria

• Excellent communication and interpersonal skills
• Understanding of clerical processes
• Efficient and accurate word processing skills

Experience

Essential criteria

• Knowledge of Office and Outlook, including word, excel and power point, e-mail and internet.

Important - Once sufficient applications have been received this vacancy may close early.

Disclosure and Barring Checks (DBS)

It is the policy of South Tees Hospitals NHS Foundation Trust that all successful candidates who are new to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost of their DBS. The method of payment for this is via salary deduction from your first month's pay.

Qualifications

Please note the essential qualifications required for the post are outlined within the Person Specification. You are required to provide original evidence of the necessary qualifications for the post at interview should you be shortlisted. You will also be required to provide original copies as part of the pre-employment check screening.

New Starters - Probationary Period

For any new employees commencing employment with South Tees Hospitals NHS Foundation Trust, you will be subject to satisfactory completion of a 6 month probationary period. Please note that internal applications and individuals that are appointed to fixed term appointments of less than 6 months duration are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or a bank member of staff).

Employment References

As part of our pre-employment screening process, all applicants are required to provide references covering their last three years employment history including any gaps. Applicants are requested to ensure e-mail addresses for all referees are included on their application form. Personal references are not acceptable.

Working Hours

If the hours advertised for the post are up to full time (37.5 hours per week), applications are still welcomed from individuals who may be seeking to work less than full-time hours and all requests will be considered in line with the post being appointed to for the successful applicant.

Equality, Diversity and Inclusion

Everything we do is shaped by our values: Respect, Support, and Collaborate.

At University Hospitals Tees we want our workspaces to be places where everyone feels welcome, valued and safe. We treat people with respect, and we celebrate the differences that make each of us unique.

We welcome applications from everyone, no matter your age, background, race, religion, disability, sex, sexual orientation, gender identity, family circumstances or beliefs.

We are here to support you throughout your application and at every stage of your career with us. We believe we work best when we collaborate, learn from each other and build teams that reflect the communities we serve.

Supporting disabled people and people with long-term conditions

We are a Disability Confident committed employer aspiring to become a lead employer in 2026.

This means we give fair and full consideration to applicants and will offer reasonable adjustments during the recruitment process. If you need help with your application, or need the information in a different format, please contact our recruitment team and we will support you.

If you have any special requirements to help you with your application, email our team a