Outpatients Assistant Administration | East Kent Hospitals University NHS Foundation Trust (Vis[...]

Techwaka; Canterbury; On-site; GBP 24,000 - 32,000; Full time

Job summary

A leading healthcare trust is seeking a passionate health professional for the Patient Service team in Canterbury. The role requires effective communication and data management to ensure excellent patient experiences. The candidate will interact directly with patients and handle GP referrals, working across various IT systems.

Qualifications

• Experience in dealing with patients over the phone and managing appointments.
• Proficiency in using various IT systems in healthcare.

Responsibilities

• Register GP referrals and book first appointments.
• Provide professional support to patient queries and maintain accurate data.

Skills

Patient Care

Communication

Data Entry

Education

Health Professional Qualification

Job description

Our Patient Service Centre team are recruiting now!

The Outpatient Service Team is a hard-working Team who are highly motivated and effective, as a large Trust we have Services at 6 of the sites and we provide key services within the patient pathway for Outpatient and in-patient activity. We work hard as a Team to continually ensure that patient care is at the forefront of our service.

We are a professional and diverse team with different experiences and challenges and recognise that both professional and pastoral care for our teams is a priority.

Main duties of the job

This role involves registering the GP referrals as they come in from the GP, Booking the first appointment with the patient speaking to patients with a positive, friendly, helpful attitude, making the first point of contact an excellent patient experience ready for when they attend for their Hospital Outpatients appointment.

Recording of accurate and timely data is a vital part of this role and will support the delivery of National and Trust targets and also ensure appropriate remuneration of work undertaken in the Outpatient Department. Answering calls in a timely manner whilst remaining professional and supportive to the nature of the call, trying our best to ensure we can answer all patient queries, this could be from cancelling an appointment or rescheduling an appointment. Currently we have a variety of appointments from Face to Face attending in person at the hospital.

The post holder will be required to work across many IT systems to complete tasks.We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people.

If you are passionate about people, you’re the perfect fit for us as a health professional.Our vision is 'great healthcare from great people'. Everything we do is guided by our values: ‘People feel cared for, safe, respected and confident that we are making a difference’.

Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country.

Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process.

This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.Please scroll down to access the full Job Description and Person Specification located in 'supporting documents'.

This advert closes on Tuesday 4 Mar 2025

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