Outpatients Administration Team Supervisor

Dorset HealthCare University NHS Foundation Trust; Thornicombe; On-site; GBP 30,000 - 35,000; Full time

Job summary

A recognized healthcare provider in Thornicombe seeks an Outpatient Administrator to manage clinics and support outpatient teams. Ideal candidates are detail-oriented team players, able to work under pressure and ensure high-quality service delivery. The role involves supervising staff, prioritizing workload, and maintaining a safe and efficient clinic environment. If you are committed to excellence and compassionate healthcare, we encourage your application.

Qualifications

• Enthusiastic, self-motivated, and hard-working.
• Ability to prioritize workload.
• Experience in a supervisory role.

Responsibilities

• Manage the clinic and assist outpatient administrators.
• Ensure positive patient interactions.
• Drive efficient booking of patient appointments.
• Oversee reception teams and clinic environment.

Skills

Customer care

Communication skills

Attention to detail

Teamwork

Ability to work under pressure

Job description

We have an exciting opportunity for you to join our outpatient team at Blandford Hospital.

The successful applicant will be enthusiastic, self-motivated, and hard-working, with good customer care, communication skills, and attention to detail.

You must be able to work accurately under pressure, remaining calm and courteous, and be able to work well as part of a team, supervising the team in the everyday running of the department.

You must have the ability to prioritise your workload and that of the team.

Applications from candidates requiring current Skilled Worker sponsorship to work in the UK are unfortunately ineligible for this position.

Your responsibilities include managing the clinic, supporting outpatient administrators, ensuring administrative needs are met to standards, and ensuring positive interactions with patients and contacts.

You will drive efficient and accurate booking of patient appointments, ensuring clinics are booked to full capacity.

You will be responsible for the clinic environment, including infection control, health and safety, medical device management, and IT device management.

You will manage the reception teams.

You will work at two small, friendly community hospitals with a family atmosphere and staff who prioritize patient care.

If motivated to deliver high-quality services, detail-oriented, and a team player, we welcome your application.

You will monitor the training needs of the team and conduct appraisals, supporting the Outpatient Admin Manager.

At Dorset HealthCare, we aim to empower people through outstanding, integrated healthcare services. We are a dynamic, forward-looking Trust operating 12 community hospitals, specialist inpatient facilities, and a wide range of community and mental health services for nearly 800,000 people.

We do things differently — rated ‘outstanding’ by CQC in 2019, with 95% of patients and 89% of staff expressing positive experiences and perceptions.

Our 7,000-strong workforce is central to our success. We are committed to equal opportunities, diversity, and creating an inclusive workplace where everyone can be authentic and strive to be their best.

Working with us, you’ll be part of a strong team, challenge yourself, build a career, and help us improve every day through excellence, compassion, and expertise.

For further details or informal visits, contact:

• Name: Debra Howard
• Job title: Outpatient Admin Manager North & West Dorset
• Email: [e-mail]
• Telephone: [phone]