Outpatient Waiting List Manager | Manchester University NHS Foundation Trust

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare provider in Manchester is seeking a dedicated team member to manage patient appointments at Wythenshawe and Trafford General Hospitals. You will coordinate workflow, prioritise urgent cases, and communicate empathetically with service users. The role offers opportunities for career development and supports equality and diversity. Application deadline is October 22, 2025.

Responsibilities

• Create and book ad hoc clinics, register referrals, book appointments.
• Organise workload and prioritise urgent matters.
• Escalate shortfalls in capacity to management.
• Communicate sympathetically with service users.
• Work harmoniously with team members.
• Escalate service issues or concerns to senior staff.

Job description

Job Overview

Working at Wythenshawe Hospital or Trafford General Hospital. (To be discussed at interview)

Being part of an established team ensuring all patients appointments are managed within the specified specialty.

The team are committed to delivering a service to patients and engaging with all disciplines of staff within the trust to achieve the expected standard set.

Responsibilities

• Creation and booking of adhoc clinics, registering referrals, booking appointments, etc.
• Organise workload and prioritise urgent matters, e.g., capacity shortfalls, creation and booking of a short notice adhoc clinic for urgent patients.
• Escalate shortfalls in capacity to Consultants and Directorate Management Teams in line with policies and procedures.
• Communicate with service users in a sympathetic and empathetic manner using tact and diplomacy both in person and over the telephone.
• Work in harmony with other team members in the Directorate displaying a ‘one team’ ethic at all times.
• Escalate service issues or risks and concerns raised by service users to senior staff.

About MFT

We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year. Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [e-mail].

Application Deadline

This advert closes on Wednesday 22 Oct 2025