Outpatient support officer

King's College Hospital NHS Foundation Trust; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join King's College Hospital NHS Foundation Trust as a member of the Outpatient Service Team. This role involves providing high-quality administrative and reception duties, ensuring excellent communication with patients and multidisciplinary teams, and maintaining an efficient service experience for all outpatient users.

Qualifications

• Ability to communicate clearly with multi-disciplinary teams and patients.
• Experience in administrative duties, particularly within a healthcare setting.
• Comfortable using electronic patient records systems.

Responsibilities

• Provide administrative and reception duties for Outpatient Service.
• Ensure patients are treated with kindness and respect.
• Register patients on the Electronic Patient Records System.

Skills

Communication

Customer Service

Administration

Job description

Social network you want to login/join with:

King's College Hospital NHS Foundation Trust

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

be0e8b9b5c07

Job Views:

2

Posted:

29.06.2025

Expiry Date:

13.08.2025

Job Description:

Job overview

The post holder, as a member of the Outpatient Service Team, will provide a high quality and comprehensive range of administrative and reception duties.

They will ensure a high quality, cost-effective, and efficient service to Outpatient users, working with the multi-disciplinary team to deliver an excellent patient and user experience.

Main duties of the job

• Communicate clearly and effectively with multi-disciplinary teams, patients, and their families/visitors/carers.
• As the first point of contact, ensure patients are comfortable and treated with kindness, respect, and dignity.
• Register patients on the Trust’s Electronic Patient Records System (EPIC).
• Assist patients using self-check-in kiosks.
• Help patients with outpatient-related queries.
• Provide courteous and efficient follow-up appointment booking services.
• Resolve appointment booking issues efficiently with patients, clinical staff, or colleagues.

Meet and greet patients and book appointments promptly.

Working for our organisation

King’s College Hospital NHS Foundation Trust is one of the UK’s largest teaching Trusts, serving over 15,000 staff across South East London. The Trust offers a full range of local and specialist services across five sites. Our vision, Strong Roots, Global Reach, aims to be BOLD, with outstanding care, research, innovation, education, diversity, equality, and inclusion at our core. We are committed to sustainability and have set net zero carbon targets for 2040 and 2045, respectively, for our NHS Carbon Footprint and Carbon Footprint Plus. We encourage staff to contribute responsibly to these goals.