Outpatient Support Officer

NHS; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A community healthcare provider is seeking an Outpatient Support Officer to deliver exceptional administrative support at Surbiton Health Centre. You will manage appointment bookings, welcome patients, and ensure smooth clinic operations. The ideal candidate will have strong communication skills, attention to detail, and previous outpatient experience. Join a supportive team dedicated to high-quality care and take advantage of career development opportunities and NHS benefits.

Benefits

Access to the NHS Pension Scheme

Opportunities for career development and training

Staff discounts on various services and retailers

Supportive and inclusive working environment

Qualifications

• Team player with strong interpersonal skills and a calm approach.
• Excellent written and verbal communication abilities.
• Sharp attention to detail and methodical record keeping.
• Previous experience in an outpatient or office environment.
• Minimum GCSE Grade C (or equivalent) in English and Maths.

Responsibilities

• Deliver high-quality clerical and administrative support for outpatient clinics.
• Welcome patients and visitors professionally at reception.
• Manage appointment bookings and maintain accurate records.
• Support the wider team for efficient clinic operations.

Skills

Interpersonal skills

Communication

Attention to detail

Experience in outpatient or office environment

GCSE Grade C in English and Maths

Job description

Overview

Join Our Team as an Outpatient Support Officer

Surbiton Health Centre | Monday-Friday, 9am-5pm (occasional 8am-4pm shift)

Are you a people-focused professional with a passion for providing excellent administrative support in a healthcare setting? Were looking for a proactive Outpatient Support Officer to join our welcoming team at Surbiton Health Centre.

What You'll Be Doing

• Delivering high-quality clerical and administrative support for outpatient clinics
• Welcoming patients and visitors at reception with warmth and professionalism
• Managing appointment bookings and maintaining accurate records
• Supporting the wider team to ensure efficient clinic operations

What We\'re Looking For

• A team player with strong interpersonal skills and a calm, confident approach
• Excellent written and verbal communication abilities
• Sharp attention to detail and a methodical approach to record keeping
• Previous experience in an outpatient or office environment
• Minimum GCSE Grade C (or equivalent) in English and Maths

What We Offer

• Access to the NHS Pension Scheme
• Opportunities for career development and training
• Staff discounts across a range of services and retailers
• A supportive and inclusive working environment

Want to know more? Feel free to reach out to Stephanie Epps Outpatients Clinic Coordinator, [e-mail], or call 020 8399 7111 (Ext. 12407)

Please note: This role involves working with vulnerable adults and will require an Enhanced DBS check.

In line with most NHS organisations in London, we are unable to reimburse travel expenses for interviews.

If you are successful at interview, please note we will take up references covering your last 3 years work history.

About us

At Your Healthcare CIC, we are dedicated to delivering high-quality, patient-led health and social care services for residents in Kingston and providing specialised learning disability services in Richmond. As a Community Interest Company (CIC), we prioritise community-driven care and offer an environment that empowers you to make a real impact.

Why Choose Us?

• NHS Pay & Benefits: Enjoy the security of NHS pay, Agenda for Change terms, NHS pension scheme, and salary sacrifice schemes.
• Bureaucracy-Free Environment: Implement good ideas quickly and effectively without delays.
• Work-Life Balance: Benefit from our Employee Assistance Programme (EAP) and various staff discounts.
• Exceptional Staff Experience: Join a supportive workplace with positive feedback from staff and patients.
• Inclusive Culture: We promote equality, diversity, and inclusion, encouraging applications from all backgrounds.
• Impactful Community Involvement: Have a real voice in shaping care as part of our membership organization. Your ideas and contributions matter.

Join Us Today

We are looking for passionate individuals who value high-quality care, inclusivity, and community engagement. If you want to make a positive impact in health and social care, join our forward-thinking, patient-centred team. Explore our career opportunities and become part of a team that values your expertise and dedication.