Outpatient Services Senior Administrator

East Kent Hospitals University NHS Foundation Trust; United Kingdom; On-site; GBP 24,000 - 26,000; Full time

Job summary

An established healthcare provider is on the lookout for a Senior Administrator to join their dynamic Outpatient Service. This role is pivotal in enhancing patient experience and supporting a dedicated team of administrators. The ideal candidate will thrive in a fast-paced environment, showcasing exceptional communication and multi-tasking skills. With a commitment to excellence and a focus on patient care, this position offers a unique opportunity to contribute to a transformative journey in healthcare. Join a team that values innovation and teamwork, and be part of making a difference in the lives of patients every day.

Benefits

Flexible Working

Relocation Policy

Parking Available

Professional Development Opportunities

Qualifications

• Experience managing a team in an office environment.
• Ability to communicate clearly and effectively with empathy.

Responsibilities

• Support PSC Supervisors in leading a team of administrators.
• Ensure seamless care and administrative processes for patients.

Skills

Communication Skills

Team Management

Multi-tasking

Excel Proficiency

Customer Service

Education

GCSE in English

GCSE in Maths

Tools

Patient Administration System (PAS)

Job description

East Kent Hospitals University NHS Foundation Trust

About

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people.

We also provide some specialist services for a wider population, including renal services in Medway and Maidstone and a cardiac service for all of Kent based at William Harvey Hospital, Ashford.

our vision and values .

We have a national and international reputation for delivering high quality specialist care, particularly in cancer, kidney disease, stroke and vascular services.

We value and pursue excellence in research and innovation . Our Trust has been ranked first in Kent for clinical research studies, as well as consistently recruiting high numbers of patients into research trials.

As a teaching Trust we play a vital role in the education and training of doctors, nurses and other healthcare professionals, working closely with local universities and Kings College University in London.

We’re on an exciting journey of transformation, with a new Medical School at the centre of our community, a focus on research, clinical leadership and making our trust a rewarding and friendly place to work, there’s never been a better time to join us.

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Key details

Location

SiteKent & Canterbury HospitalAddressEthelbert RoadTownCanterburyPostcodeCT1 3NGMajor / Minor RegionKent

Contract type & working pattern

ContractPermanentHours37.5 hours per week

• Full time
• Flexible working

Salary

Salary£24,071 - £25,674 Per annumSalary periodYearlyGrade(Band 3)

Specialty

Main areaOutpatient Service

Job overview

The Patient Service Centre (PSC) Senior Administrator role is essential to our Outpatient Service, playing a crucial role in the support of the service, patient experience and out administrative pathways and processes. The applicant will contribute to providing seamless care to our patients.

This role involves supporting the PSC Supervisors with leading a team compromising of Senior Administrators and Assistant Administrators in the operational delivery and clinical governance of Outpatient Services.

The PSC consists of five teams, all of whom work collaboratively to support each other when needed. Our teams are:

• The Pre-Registration Team
• The Rapid Access Team
• The Surgical Team
• The Urgent Long-Term Care Team
• The Head and Neck Team
• Clinic Maintenance Team -

Advert

The PSC is a fast-paced and ever-changing environment, and as such we require all our staff to be multi-skilled, proactive and enthusiastic. The role of a Senior Administrator in the PSC consists of key duties outlined in the job description.

The Outpatient Service Team is a hard-working Team who are highly motivated and effective, as a large Trust we have Services at 6 of the sites and we provide key services within the patient pathway for Outpatient and in-patient activity. We work hard as a Team to continually ensure that patient care is at the forefront of our service. We are a professional and diverse team with different experiences and challenges and recognise that both professional and pastoral care for our teams is a priority.

Working for our organisation

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.

PLEASE NOTE - WE CANNOT OFFER SPONSORSHIP FOR THIS ROLE

Detailed job description and main responsibilities

Please scroll down to access the full Job Description and Person Specification located in ‘Documents to download’.

If you have further queries please don’t hesitate to contact the line manager using the contact details below.

https://www.ekhuft.nhs.uk/patients-and-visitors/work-here/

Filmed in William Harvey and Queen Elizabeth The Queen Mother hospitals, the ‘We are the NHS’ campaign highlights the extraordinary work that staff across EKHUFT do every single day. As one of the largest hospital trusts in England, with five hospitals and community clinics serving a population of over one million people, EKHUFT was perfectly placed to demonstrate the care, cutting-edge treatments, research, innovations and life-saving operations that the campaign needed.

There are lots of great opportunities at East Kent Hospitals, where staff are caring and put patients first, innovation flourishes and you can develop your career. We’re on an exciting journey of transformation. With a new Medical School at the centre of our community, a focus on research, clinical leadership and making our trust a rewarding and friendly place to work, there’s never been a better time to join us. To find out more about east Kent visit our website at. The Trust fully supports the SAS Doctors Charter and is committed to their development through its CPD Framework.

We’ll close this job advert once we’ve received sufficient applications which may be before the closing date so please apply as soon as possible. We only accept online applications. If you have any difficulty with this please contact our Resourcing Team on 01227 866450 who are happy to help.

We have a relocation policy for eligible candidates, parking available at Trust sites but we encourage other options, like car sharing or public transport.

The Trust is committed to supporting flexible working to fulfil our pledge as part of The Trust’s People Strategy to help staff to achieve a healthy work/life balance. Please speak with your Recruiting Manager for further information on how this can be managed alongside department expectations and requirements.

The ability to converse easily and provide advice in accurate spoken English is essential for all customer facing roles.

Most positions require a Disclosure and Barring check and will be exempt from the Rehabilitation of Offenders Act 1974. Posts working regularly or unsupervised with children or vulnerable adults require an enhanced check.

Applicants for eligible roles requiring Tier 2 sponsorship must meet UK Visas and Immigration eligibility criteria.

We operate a no-smoking policy on all our sites and grounds.

You can search for and apply for roles directly on our website.

If you are applying via NHS Jobs your application will be sent to our recruitment system TRAC. All subsequent information will be generated from TRAC so you won’t be able to see the progress of your application or receive messages through NHS Jobs and we won’t be able to respond to e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to us transferring your application and details to our system. If you are offered a job information will also be transferred into the NHS Electronic Staff Records. Good luck with your application, we’ll contact you via email so please check your junk/spam folders.

Applicant requirements

info The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Person specification

Personal/professional attributes

Essential criteria

• Experience of or awareness of a range of work practices in an office setting and in dealing with customers.
• Experience of managing a team.

Desirable criteria

• Previous experience of working within a busy environment.
• Relevant previous NHS experience.

Skills and experience

Essential criteria

• Ability to communicate clearly, both written and verbally.
• Excellent communication and interpersonal skills showing empathy and diplomacy.
• Ability to develop skills of the team and motivate staff.
• Ability to influence, motivate staff and persuasion skills.
• Ability to multi-task.
• Excel- ability to set up spread sheets and update reports.
• Ability to prioritise and organise own workload to meet set deadlines.

Desirable criteria

• Experience of working in a customer service environment
• Able to multi-task in a fast-paced environment.
• Working knowledge of Outpatient booking procedures and NHS standards.
• Knowledge of NHS and minimum of 2 years’ experience of using a Patient Administration System (PAS).

Governance

Essential criteria

• To adhere to Governance within the Trust to report as per Trust Guidelines.
• Risk management issues.

Desirable criteria

• Knowledge of Datix reporting

Qualifications

Essential criteria

• Educated to GCSE level with A-C grades in English and Maths or equivalent qualifications.

Desirable criteria

• Has gained or is willing to work towards NVQ2.
• Customer services training.

Documents

• Job Description and Person Specification (, 307.5)PDFKB
• COMM49-Application-Pack (, 926.5)PDFKB

Further details / informal visits contact

NameLaura JonesJob titleJunior Operations ManagerEmail address [email protected]