Outpatient Receptionist - Conquest

Sussexcommunity; Hastings; On-site; GBP 10,000 - 15,000; Part time

Job summary

A leading healthcare provider in East Sussex is seeking a part-time Receptionist at Conquest Hospital. The role involves welcoming patients, recording attendance, and ensuring effective communication. Ideal candidates will possess strong customer service skills and clerical experience, contributing to high-quality patient care.

Qualifications

• Previous clerical work experience, voluntary or paid, is essential.
• Experience with filing systems and understanding of Oasis system is desirable.

Responsibilities

• Welcoming outpatients and recording attendance information.
• Making follow-ups in line with the Referral to Treatment policy.

Skills

Customer service skills

Computer literacy

Ability to handle challenges

Ability to work under pressure

Task prioritization

Flexibility

Education

Good general education to GCSE level or equivalent

Job description

An opportunity has arisen for a part-time Receptionist based at Conquest Hospital.

You will be part of a team responsible for welcoming outpatients, recording attendance information, and making follow-ups in line with the Referral to Treatment: Access and Management Policy and Organisation Objectives.

Main duties of the job

You should be able to handle challenges, work under pressure, prioritize tasks, be computer literate, and flexible. Good customer service skills are essential.

The working hours are Monday, Wednesday, Thursday, and Friday from 08:30 to 17:00, and Tuesday from 08:30 to 14:00.

About us

We are proud to provide 'Outstanding' care and to be a great place to work.

We deliver safe, compassionate, high-quality care to half a million people in East Sussex. As one of the largest organizations in East Sussex, and the only integrated provider of acute and community care in Sussex, our services are provided by over 7,000 staff across hospitals in Hastings and Eastbourne, community hospitals, and in people's homes.

In 2020, the Care Quality Commission rated us as 'Good' overall, and 'Outstanding' for being caring and effective. Our Conquest Hospital and Community Services received 'Outstanding' ratings, while Eastbourne DGH was rated 'Good'.

In 2020, we launched the 'Building for our Future' programme to repair, redevelop, and expand our hospitals, transforming the environment for future generations.

Job responsibilities

Please refer to the attached job description for detailed responsibilities.

If you have questions about this position, please contact us.

Person Specification

Qualifications

• Good general education to GCSE level or equivalent
• Willingness to undertake additional training on departmental IT and manual systems

Experience

• Previous clerical work experience, voluntary or paid, is essential
• Experience with filing systems and understanding of Oasis system is desirable

Disclosure and Barring Service Check

This role requires a DBS check under the Rehabilitation of Offenders Act (Exceptions Order) 1975 to ensure suitability for working with vulnerable populations.