Outpatient Receptionist

Integrated Care System; Walsall; On-site; GBP 21,000 - 25,000; Full time

Job summary

A leading healthcare organization in the West Midlands seeks an enthusiastic Outpatient Receptionist to join their team. The role involves providing an efficient reception service, managing patient bookings, and ensuring confidential handling of patient information. The ideal candidate will have strong customer service skills and experience in a patient-facing role. Opportunities for professional development and teamwork are encouraged as part of their commitment to workforce investment.

Qualifications

• Education to NVQ2 minimum or equivalent experience.
• Experience in customer service or NHS patient-facing role.
• Flexibility to cover various job roles and hours.

Responsibilities

• Provide professional reception and booking service for patients.
• Manage patient pathways in line with Elective Access policy.
• Handle patient enquiries regarding appointments efficiently.

Skills

Interpersonal skills

Attention to detail

Customer care

Verbal communication

Education

NVQ level 2 in Customer Service

2 GCSEs or equivalent

Microsoft Word Qualification

Tools

Patient Administration System

NHS systems

Job description

Are you interested in joining a responsive, innovative and dynamic Outpatients Reception Team in a constantly changing environment? Are you interested in working across variety of Outpatient settings? We are looking for an enthusiastic and skilled individuals to join our current and valued Outpatient Receptionist Team.

You should be educated to NVQ2 minimum or have equivalent experience in an receptionist or NHS patient facing related role. You should have strong interpersonal skills together with a can do attitude!

The post holder has responsibility for the provision of a professional, comprehensive and efficient reception and booking service for patients and members of the department and managing the patient pathway in line with the Elective Access policy.

Main duties of the job

• Using the information in patient electronic system daily to complete the electronic outcome form ensuring that the outcome of the clinic attendance is recorded accurately and immediately in CareFlow
• To ensure that routine enquiries from patients about their appointments such as postponing, cancelling or rearranging are all dealt with professionally and immediately
• To ensure that all patients are received and directed to the appropriate waiting area or department, in a courteous and professional manner.
• Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours.
• Maintain patient confidentiality at all times.
• Carry out any other duties, within the grade, as requested by the Reception Team Leader
• Post holder must be able to work on their own initiative when carrying out duties (Supervision is available as required)
• To ensure that patients demographic details are always kept up to date on the Patient Administration System (Careflow) system

About us

Walsall Healthcare NHS Trustprovides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in2018,extension of a Neonatal Unit and brand new, state of the art Emergency Department is in the process of being completed.

We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce

Job responsibilities

QUALIFICATIONS

Good standard level of education (2 GSCEs or equivalent).NVQ level 2 in Customer Service (or equivalent).

EXPERIENCE

Dealing with patients/general public face to face or working in a customer focused environment.

Using Patient Administration System (desirable) to input and update personal data

Working as part of a team in a busy environment

SKILLSNumeracy skills and attention to detail

Excellent keyboard, IT and administrative skills.Good customer care and verbal communication skillsEquivalent level of knowledge gained through experience

Person Specification

Customer Service

• NVQ 2 or higher in Customer Services/Administration
• NHS experience

IT Skills

• Microsoft Word Qualification
• Experience using NHS systems
• CLAIT/CLAIT PLUS

Skills

• Relevant customer service role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.