Outpatient Pharmacy Counter Assistant

Royal Free London Pharmacy; Greater London; On-site; GBP 38,000 - 46,000; Full time

Job summary

Royal Free London Pharmacy is seeking a Pharmacist to join the hospital-based team responsible for taking prescriptions, handling payments, and safely dispensing medicines with strict patient confidentiality.

The post sits under the Pharmacy Manager and Chief Technician, with participation in rosters across weekday, late duty, weekend and bank holidays. Required: NVQ Level 2 in Pharmaceutical Sciences or equivalent, and current hospital/community pharmacy experience.

Qualifications

• NVQ Level 2 in Pharmaceutical Sciences or equivalent or working towards.
• Current community or hospital pharmacy experience.
• Experience of working in a hospital pharmacy.
• Experience of using Prescription tracker systems.
• Experience of working in an automated dispensary environment.
• Strong communication skills – must be able to recognise.

Responsibilities

• Take in prescriptions and handle financial transactions and safely dispense medicines.
• Behave professionally, maintain patient confidentiality, and support good patient experience.
• Be accountable for actions and respond to needs of the dispensary section.

Skills

Strong communication skills

Education

NVQ Level 2 in Pharmaceutical Sciences or equivalent

Job description

Our current vacancies

If you want to be part of the Royal Free London team, search our current vacancies below to find the job for you.

Royal Free London Pharmacyis a wholly owned subsidiary of Royal Free London NHS Foundation Trust and works in partnership with the trust to create and maintain environments that support and promote good clinical outcomes, enhance the patient experience and enable staff to deliver world class care.

The Royal Free London NHS Foundation Trust, our "parent" Trust, is one of the biggest NHS Trusts in the UK, delivering care to more than 2 million people a year through our 4 main hospital sites Barnet, Chase Farm, Royal Free and North Middlesex Hospital.

The Trusts mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role.

We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it's important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.

Royal Free London Pharmacy is committed to ensuring that its recruitment processes are carried out with integrity, transparency, and fairness for all applicants. To help maintain these standards, we ask candidates to provide accurate and truthful information throughout the recruitment process.

If incorrect or misleading information is identified, this may affect the progression of an application, any employment offer, or continued employment. As part of our due diligence, the company may verify the information provided by applicants and take appropriate act ion where necessary.

We do not charge applicants any fees at any stage of the recruitment process, including applications, interviews, sponsorship arrangements, pre-employment checks, or employment offers. All vacancies are advertised through TRAC/NHS Jobs and candidates are assessed solely on their skills, qualifications, experience, and suitability for the role. If you are asked to make a payment in connection with an NHS job opportunity, please treat this as suspicious and contact the organisation directly using the details published on our official career's website.

Job overview

In accordance with objectives set by the Pharmacy Manager and the Chief Technician, the post holder will be a link between patients, their carers and/or representatives, medical staff and visitors to the Pharmacy Department and Royal Free London Pharmacy staff. They will take in prescriptions and handle financial transactions and safely dispense medicines. They will behave in a manner that is both sensitive and that ensures patient confidentiality at all times.

Main duties of the job

As a representative of the department to behave in a manner that is professional, positive and polite and confidential. To maintain high standards and orderly methods of working. To be accountable for his/her own actions. The post holder is expected to make him/herself aware of the needs of the dispensary section as a whole and to take the initiative in responding to such needs. To direct or accompany visitors to the department to the correct areas within the department.
To follow the company dress code. To participate in the weekday, late duty, weekend and bank holiday service rosters at the Royal Free London Pharmacy sites as required. To undertake other relevant duties as assigned by the Pharmacy manager or head of department.

Working for our organisation

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts with over17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Detailed job description and main responsibilities

Please see attached Job Description for more information about this role and working at royal free London NHS foundation Trust

Person specification

Values

• Demonstrable ability to meet the Trust Values

Education & professional Qualifications

• NVQ Level 2 in Pharmaceutical Sciences or equivalent or working towards

Experience

• Current community or hospital pharmacy experience
• Experience of working in a hospital pharmacy
• Experience of using Prescription tracker systems
• Experience of working in an automated dispensary environment
• Strong communication skills – must be able to recognise

Important Information – Please read before submitting your application.

• Applicant communication for all stageswill be via our preferred 3 rd party recruitment system and not via NHS Jobs.
• Failure to supply correct emailaddresses for referees will cause delays, we do not accept private domain emails (Hotmail/Gmail/ etc. for referees)
• You must already have the right to work in the United Kingdom or fully meet the eligibility criteria for sponsorship under the Skilled Worker visa route. We welcome applications from candidates who require visa sponsorship; however, we can only consider these where all UKVI requirements are met. Before applying, please ensure that both you and the role satisfy the relevant UK Visas and Immigration (UKVI) points-based system criteria, as applications that do not meet these requirements cannot be progressed. For more information about the criteria, please click here .
• If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks youridentity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
• The Trust uses electronic new starter formson Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• By applying for this post you are agreeing to Royal Free London NHS Foundation Trust on behalf of Royal Free London Pharmacytransferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.