Outpatient Pathway Coordinator

Bedfordshire Hospitals NHS Foundation Trust; Luton; On-site; GBP 25,000 - 33,000; Full time

Job summary

A large NHS Trust in the UK is seeking an Outpatient Pathway Coordinator to join their friendly team. This full-time role focuses on coordinating patient pathways, ensuring effective management of appointments, and providing excellent patient care. Candidates should possess GCSE level education, NVQ level 3 or equivalent experience, and have a professional and calm approach in a busy environment. The post offers opportunities for agile working after training.

Qualifications

• Experience in a busy and demanding work environment.
• Experience of working with the general public.
• Experience of working within a team.

Responsibilities

• Coordinate patient pathways efficiently and compassionately.
• Manage appointments and referrals effectively.
• Provide excellent patient care and support.

Skills

Excellent interpersonal skills

Organisational skills

Ability to work under pressure

Experience in a healthcare setting

Telephone manner

Education

GCSE equivalent

NVQ Level 3 or equivalent experience

IT Qualification

Administrative Experience

Job description

Outpatient Pathway Coordinator

The closing date is 24 October 2025

An exciting opportunity has arisen to join our large and friendly Outpatient team as a Patient Pathway Coordinator. This full-time role is central to the smooth and effective running of the Outpatient Department, which supports a wide range of services across the hospital.

We are looking for a motivated and organised individual who thrives in a busy environment and is passionate about delivering excellent patient care. As a key member of the team, you will play a pivotal role in coordinating patient pathways, ensuring appointments and referrals are managed efficiently and with compassion.

This is a fantastic opportunity to develop your skills within a supportive team and contribute to the delivery of high-quality outpatient services. If you are proactive, detail-oriented, and committed to making a difference, we would love to hear from you.

Please note: previous applicants need not apply.

Main duties of the job

The successful candidate should have experience of administrative work and dealing with the general public and should be self-motivated with a calm, professional and organised approach to their work. He or she should be able to prioritise effectively and work in a flexible manner. It would be helpful to have NHS experience and in particular with appointment bookings.

This is an exciting opportunity for an individual who would enjoy the challenge of a busy environment and is able to work under pressure. Excellent interpersonal skills are essential as is the ability to work within a large team and with the general public.

The hours and days of work in this role are fixed as follows:- Mon-Fri 08.30 am to 17.00. There will be an opportunity for agile working once fully trained.

About us

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Our values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity and creating a culture that values differences.

We note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.

Job responsibilities

Please see job description and person specification provided. If further information is required, please speak to our contact on advert.

Person Specification

Qualifications

• Educated to GCSE equivalent
• NVQ Level 3 or equivalent experience
• IT Qualification
• Administrative Experience

Experience

• Busy and demanding work environment
• Experience of working with the general public
• Experience of working within a team
• Experience of working in a healthcare setting
• Experience of working in an Outpatient or appointment booking setting

Communication

• Excellent interpersonal skills
• Excellent telephone manner

Knowledge

• Understanding need for patient confidentiality
• Knowledge of Trust IT systems

Skills

• Able to use own initiative and escalate issues appropriately
• Excellent organisational skills and ability to plan and prioritise work effectively to optimise time management
• Ability to work to deadlines
• Able to remain calm under pressure

Personal Skills

• Methodical, conscientious, motivated
• Flexible approach to working and willingness to learn new skills
• Friendly, professional

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Bedfordshire Hospitals NHS Foundation Trust