Outpatient Coordinator

Imperial College Healthcare NHS Trust; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a vibrant team at Imperial College Healthcare Trust as part of the Lindo Wing administrative unit. This role involves providing exceptional patient service, managing outpatient clinic processes, and ensuring smooth operations alongside medical staff. With numerous benefits including career development and flexible working, this is an opportunity to thrive in a supportive environment.

Benefits

Career development

Flexible working

Staff recognition scheme

Cycle to Work scheme

Car lease schemes

Season ticket loan

Onsite leisure facilities membership options

Qualifications

• Experience in a busy healthcare setting is advantageous.
• Solid understanding of basic software packages required.

Responsibilities

• Setting up outpatient clinics and raising invoices.
• Directing patients to various departments in the Lindo Wing.
• Answering inquiries face to face or via telephone.

Skills

Exceptional customer care skills

Good numerical skills

Ability to work effectively as part of a team

Problem-solving

Tools

Cerner

Compucare

Job description

The Lindo Wing is a busy and clinically diverse private patients unit, with 7 outpatient consulting rooms accommodating approximately almost 2,000 patients per month. We additionally have a private patient presence at the Western Eye Hospital.

We have a well-established reception/administrative team who undertake the essential work to underpin all clinical outpatient activity of private patients throughout the Trust.

The post holder will work as a member of the wider Lindo administrative team and their duties will involve setting up outpatient clinics, raising invoices, meeting with the general public and professional staff from a wide variety of specialities and as such you will need to have a flexible and professional approach to your work. You will also work closely with the nursing team.

Exceptional customer care skills are essential. You will need to have good numerical skills and a solid understanding of basic software packages. Previous experience in a busy healthcare setting would be an advantage.

You will need to be able to work effectively as part of a team as well as on your own initiative liaising with many other hospital departments and staff at Imperial College Healthcare Trust.

The reception offers a service from 08.00-20.00 Monday to Friday and the team shares a rota to cover these hours.

You would also be expected to cover on our other two private units at the Charring Cross and Hammersmith Hospitals when necessary.

• To welcome patients, consultant medical staff, and visitors to the department and ward area.
• Register all private patients on Cerner and Compucare.
• Create outpatient invoices for payment and receive remittance for outpatient’s episodes out of hours.
• Assist and direct patients to the various departments in the Lindo Wing.
• Answer all range of enquiries either face to face or via the telephone. To be a proactive member of the ward/team in providing administrative and clerical support to underpin activity ,maintaining Trust policies and procedures.
• To assist in providing medical staff with an excellent problem free inpatient /day case service in order to maintain and increase existing business and encourage new business.
  
  

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .

For further details / informal visits contact: Name: Nicholas Loizou Job title: Service Manager Email address: [e-mail]