Outpatient Clinic Utilisation Co-ordinator

NHS University Hospitals of Liverpool Group; Liverpool; On-site; GBP 11,000 - 15,000; Part time

Job summary

Join the NHS University Hospitals of Liverpool Group as a part-time Outpatient Clinic Utilisation Coordinator. Engage in vital administrative functions across Breast and Endocrine Surgery, ensuring optimal patient appointment scheduling and efficient clinic utilisation. You will play an essential role in delivering high-quality healthcare services to the Merseyside community. The role seeks individuals with strong organisational and communication skills, particularly those experienced in NHS environments.

Qualifications

• Flexibility to work across multiple sites.
• Experience in NHS operations preferred.
• Ability to guide junior team members and work independently.

Responsibilities

• Booking patient appointments and managing clinic templates.
• Liaising with clinical teams and managing patient enquiries.
• Monitoring waiting lists to ensure timely patient care.

Skills

Organisational skills

Communication skills

Interpersonal skills

Tools

NHS e-Referral

IPM

dashboard

ICE

PENS

Job description

We have an exciting opportunity for a part-time Outpatient Clinic Utilisation Coordinator to join our administration team in Breast and Endocrine Surgery across Aintree and Royal sites.

Job Responsibilities

1. Booking patient appointments and reviewing clinic templates.
2. Maintaining hospital systems such as IPM, dashboard, NHS e-Referral, ICE, PENS.
3. Monitoring and managing waiting lists.
4. Liaising with clinical teams and handling patient enquiries professionally.
5. Ensuring maximum utilisation of clinics and processing referrals efficiently.
6. Managing outpatient waiting lists to ensure timely patient care.
7. Supporting the administrative and operational team, including referral triage and NHS e-Referral service.
8. Providing cover for absent colleagues as needed.

Candidate Requirements

• Excellent organisational, communication, and interpersonal skills.
• Ability to prioritise tasks and work flexibly, including cross-site coverage.
• Experience working within the NHS.
• Ability to work independently and provide guidance to junior team members.

Additional Information

The successful candidate will be part of a large, dedicated NHS team serving the Merseyside community, with opportunities to contribute to regional healthcare services.

For further details or informal visits, contact:

• Name: Debra Power
• Job Title: Operational Support Manager
• Email: [e-mail]
• Telephone: [phone]