Outpatient Clinic Supervisor - North East Hub (Band 4) - Administration - Moorfields Eye Hospit[...]

Moorfields Eye Hospital, London; London; On-site; GBP 31,000 - 35,000; Full time

Job summary

Join a leading eye health institution as an Outpatient Clinic Supervisor, where you will play a pivotal role in managing a dedicated team. This position offers the chance to lead a multi-disciplinary group, ensuring high standards of patient care and service delivery. With a commitment to training and development, you will thrive in a supportive environment that values excellence and equity. This is an exciting opportunity to contribute to innovative healthcare solutions while enjoying a range of benefits and a focus on work-life balance.

Benefits

NHS Pension Scheme

Free 24/7 Counselling Service

Learning and Development Opportunities

Free Pilates Classes

Flexible Working Options

Access to NHS Discount Schemes

Attractive Benefits and Discounts

Qualifications

• Experience supervising a team in a healthcare setting.
• Knowledge of NHS performance targets and HR processes.

Responsibilities

• Manage outpatient clinic coordinators and ensure excellent service.
• Coordinate training and development for outpatient staff.
• Monitor performance indicators and manage team workload.

Skills

Team Supervision

Organizational Skills

Communication Skills

Multi-disciplinary Teamwork

HR Processes Knowledge

Education

GCSEs including English and Maths

Evidence of Continuing Education

Tools

Excel

Job description

We have vacancies in the following sectors

If you want to be part delivering world class eye health services and you share our values: excellence, equity, and kindness, then we would love to hear from you!

Outpatient Clinic Supervisor - North East Hub

Band 4

Main area Administration Grade Band 4 Contract Permanent Hours Full time - 37.5 hours per week Job ref 273-DN-7156465

Site Moorfields At Stratford Town London Salary £31,944 - £34,937 per annum inclusive of HCAS Salary period Yearly Closing 13/05/2025 23:59

Moorfields - A global leader in Ophthalmology

We are Moorfields Eye Hospital NHS Foundation Trust. Founded in 1804, Moorfields Eye Hospital is a world-class centre of excellence for eye health services, ophthalmic research, and education.

With more than 2,300 staff we are proud to be supported by one of the most diverse workforces in the NHS. Every year we treat more than 700,000 patients at City Road in central London and at our 22 satellites sites, and, in partnership with the UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre we lead one of the most impactful ophthalmic research programmes in the world.

We train many of the leading eye care clinicians in the UK and internationally and have a global reputation for quality and professionalism in ophthalmic care. In addition, we also operate commercial divisions that provide care to private patients in both London and the Middle East.

This is an exciting time to join Moorfields. The pandemic fast-tracked a huge amount of innovation which is changing the way we work and deliver care. Construction is under way on Oriel, our new eye care, research, and education centre being built in Camden. The new centre will be flexible and modern, enabling us to bring together healthcare, eye research and education under one roof for the first time.

If you want to be part delivering world class eye health services and you share our values: excellence, equity, and kindness, then we would love to hear from you!

Job overview

We are looking to recruit an Outpatient Supervisor based at our Moorfield's Site at Stratford .

We are looking for a motivated, enthusiastic person who shares our trust values. In return we can offer training and development, a friendly working environment and high levels of work satisfaction. Alongside all this, there are excellent opportunities for progression within the Trust.

Main duties of the job

You will be an integral member of the multidisciplinary team and will provide leadership to the administrative and clerical team.

You will have the ability to work independently as well as part of a multi-disciplinary team. You will be a key member of staff and will be integral to the success of the hospital, thanks to your interactions with both clinical staff and patients.

You will manage a team of outpatient clinic coordinators, ensuring that excellent customer service is provided to our patients, and key performance indicators are met.

Working for our organisation

This post is based at our Moorfields site at Stratford, but will be required to travel to Barking once a month and City Road when needed.

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:

• Salary including High-Cost Area Supplement
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport links
• A range of attractive benefits and discounts
• Access to Blue Light Card and other NHS Discount Schemes
• Free Pilates classes
• Full support and training to develop your skills
• Flexible working friendly organisation

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.

Detailed job description and main responsibilities

To have overall management responsibility for any delegated members of the administrative staff, providing leadership and support and ensuring that they are managed in line with trust this includes managing sickness, disciplinary and performance issues for direct reports.

Co-ordinate the work of outpatient clinic co-ordinators on a day to day basis, agreeing priorities with the clinic manager as needed.

Co-ordinate and authorise annual leave requests from outpatient clinic co-ordinators, ensuring sufficient cover for clinics and other outpatient services.

Supervise outpatient clinic co-ordinators within the clerical team, providing support, guidance and training as required.

Monitor and manage sickness / absence within the clerical team according to trust policy, seeking advice from HR and the assistant clinic manager where necessary.

Use excel to manage clinical rotas and adjust profiles 6 weeks in advance, based on annual leave and sickness.

Act as a resource for dealing with immediate problems from outpatient clinic co-ordinators, informing and escalating to the Assistant Service manager as appropriate.

Deputise for the Assistant Service manager at meetings / duties as and when required.

Co-ordinate training of new and existing outpatient clinic co-ordinators in order to ensure that outpatient staff are equipped with the skills and knowledge required to undertake their roles, as well as help them access development opportunities.

To support outpatient clinic co-ordinators to deliver excellent customer service to patients and to maintain data quality on PAS.

To work with the assistant clinic manager and clinic manager to ensure that Key Performance Indicators are met for the service.

Liaise closely with the booking centre and contact centre to resolve patient queries and ensure that new appointment bookings are made in accordance with agreed clinic profiles and within RTT breach guidelines.

Clinic management:

To manage designated clinics in line with agreed clinic profiles, reducing over-booking and ensuring that patient numbers are adjusted to clinician

To liaise with the responsible clinician to provide regular updates regarding the status of their clinic profiles, in an agreed manner.

To use a variety of systems to monitor clinics and clinicians e.g. PAS, safe staffing

To provide a high standard reception service and general administrative support to designated outpatient clinics, being a first point of contact to patients,

To identify all patient AIS requirements and record the data accurately on the Trust’s electronic systems.

Ensure clinic digital screens and whiteboards are updated with the correct and most recent data.

Accurately record the patient’s attendance in clinic and time of appointment.

Record outpatient outcomes updating Referral To Treatment (RTT) status, and where appropriate, outpatient procedure coding promptly for every patient.

To book and reschedule appointments as required including the booking of appointments for diagnostic purposes in liaison with the appropriate departments, including the booking centre and the call centre.

Ensure follow up appointments are booked according to agreed Key Performance Indicators and in line with treatment plans.

Person specification

Education/Qualifications

• Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications
• Evidence of continuing education and development

Experience

• Experience of effectively supervising a team
• Experience of working in a multi-disciplinary team
• Awareness of NHS performance targets (eg Referral to Treatment)
• Experience of working in a healthcare setting
• Knowledge of HR processes (eg sickness and performance management)

Skills/abilities

• Ability to develop, lead and motivate staff in a multi-disciplinary service, maintaining an excellent working relationship with staff at various levels.
• Excellent organisational skills, including the ability to prioritise own workload and that of the team
• Excellent oral and written communication, negotiation and interpersonal skills
• Ability to work under pressure and to deadlines

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.

Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.

Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.

If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at [e-mail].

https://www.moorfields.nhs.uk/work-for-us

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Kasey Smalling Job title Clinic Manager Email address [e-mail] Additional information

For informal conversations, please contact [e-mail]