Outpatient Clinic Receptionist

Integrated Care System; London; On-site; GBP 30,000 - 32,000; Full time

Job summary

A leading healthcare provider in London seeks an Outpatient Clinic Receptionist to deliver high-quality administrative support and patient care. Responsibilities include managing patient interactions, booking appointments, and ensuring a welcoming environment. The ideal candidate will have strong customer care experience and familiarity with patient administration systems, fostering a compassionate team culture.

Qualifications

• Experience of working in a customer-focused environment.
• Ability to work as part of a multidisciplinary team.
• Commitment to undertaking further study in Customer Care.

Responsibilities

• Ensure patients are treated with kindness, respect, and dignity.
• Manage appointment booking efficiently.
• Maintain confidentiality of patient information.

Skills

Customer Care

Multi-disciplinary team collaboration

Communication skills

Education

NVQ Level 3/A level or equivalent

5 GCSEs or equivalent

Tools

EPIC

Patient administration systems

Job description

Go back King's College Hospital NHS Foundation Trust

Outpatient Clinic Receptionist

The closing date is 17 August 2025

The post holder, as a member of the Outpatient Service Team, has the responsibility for providing a high quality and comprehensive range of administrative and reception duties.

The post-holder will have responsibility for ensuring a high quality cost-effective and efficient service to Outpatient users. They will work with the multi-disciplinary team in delivering an excellent patient and user experience.

Main duties of the job

• To communicate clearly, effectively and appropriately with the multi-disciplinary teams, patients and their family/visitors/carers.
• As the first point of contact in the department, ensure patients are made comfortable and treated with kindness respect and dignity
• To register patients on the Trust's Electronic Patient Records System (EPIC).
• To assist patients using the self-check-in kiosks.
• To assist patients with outpatient related queries when required.
• To provide a courteous, efficient follow-up appointment booking service to all patients.
• To resolve appointment booking issues with patients, clinical staff or administrative colleagues in an efficient and effective manner.

To meet and greet patients and book appointments in a timely and efficient manner.

About us

King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of £1 billion, 1.5 million patient contacts a year and around 15,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King's College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in Bromley.

The trust-wide strategy Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we can take Team King's to another level.

King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.

Job responsibilities

The post holder has a general duty of care for their own health, safety and well-being and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountability associated with this post.

• To observe the rules, policies, procedures and standards of King's College Hospital NHS Foundation Trust together with all relevant statutory and professional obligations.
• We want to be an organisation where everyone shares a commitment to delivering the very best care and feels like their contribution is valuable and valued.
• At Kings we are a kind, respectful team:

Kind. We show compassion and understanding and bring a positive attitude to our work

Respectful. We promote equality, are inclusive and honest, speaking up when needed

Team. We support each other, communicate openly, and are reassuringly professional

• To observe and maintain strict confidentiality of personal information relating to patients and staff.
• To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues.
• This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder.

Person Specification

Qualifications

• NVQ Level 3/A level or equivalent experience in Customer Care
• 5 GCSEs or A level - Baccalaureate Qualification or equivalent standard of education
• Commitment to undertaking further course of study in Customer Care

Experience

• Experience of working in a customer - focused environment.
• Ability to work as part of a multidisciplinary team
• Experience in the use of an Appointment/patient administration system such as EPIC/eRS/Enoy/Call-Forward

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

King's College Hospital NHS Foundation Trust

£30,039 to £31,088 a yearper annum, inc HCA