Outpatient Clinic Coordinator - St Ann's

Moorfields Eye Hospital NHS Foundation Trust; City Of London; On-site; GBP 24,000 - 32,000; Full time

Job summary

A prestigious healthcare institution in London is seeking an Outpatient Clinic Coordinator to provide high-quality clerical and administrative support. Your key responsibilities include managing reception duties, booking clinic appointments, and handling patient data. The ideal candidate will possess strong interpersonal skills and attention to detail, thrive in a busy environment, and have effective communication skills. Benefits include NHS Pension Scheme eligibility, free counselling services, and various discounts.

Benefits

Salary including High-Cost Area Supplement

Opportunity to join the NHS Pension Scheme

Free 24/7 independent counselling service

Learning and development opportunities

Easy and quick transport links

Access to Blue Light Card and other NHS Discount Schemes

Free Pilates classes

Flexible working friendly organisation

Qualifications

• Good interpersonal skills and a courteous manner.
• Ability to work under pressure in a busy environment.
• Accuracy and attention to detail are essential.

Responsibilities

• Manage reception duties and greet patients on arrival.
• Check patients into clinics and book appointments.
• Answer queries by phone and in person.

Skills

Interpersonal skills

Effective verbal communication

Effective written communication

Attention to detail

Computer skills

Job description

Overview

Moorfields Eye Hospital invites applications for the post of Outpatient Clinic Coordinator at Moorfields Eye St Ann's. This position will also require travel to Moorfields Eye Hospital, City Road and other Moorfields North sites when required.

This post requires hours that cover the administrative duties from 08:00-16:00, 09:00-17:00, 10:00-18:00. You will be required to provide high quality clerical and administrative support as a member of one of our administrative teams. You will act as first point of contact for all patients, both in a busy outpatient environment and in the administrative offices. We are passionate about delivering an excellent service to patients and you will play a crucial role in achieving this.

Responsibilities

• Reception duties including meeting and greeting patients on arrival to the hospital, checking patients in to the appropriate clinics using the Trust's patient administration system, booking clinic appointments, and accurate recording of patient data.
• Additional administrative duties: ensuring clinics are booked to profile, answering queries (by telephone and in person), filing and supporting the Team Leaders & Clinic Manager with clinic cancellations and other administrative duties.

Qualifications / Skills

You will have good interpersonal skills, a polite and courteous manner and a professional attitude. You will have effective verbal and written communication skills, and will enjoy working as part of a team. You will be able to cope under pressure in a busy working environment. Accuracy and attention to detail are essential, as are good computer skills.

Benefits

• Salary including High-Cost Area Supplement
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport links
• A range of attractive benefits and discounts
• Access to Blue Light Card and other NHS Discount Schemes
• Free Pilates classes
• Full support and training to develop your skills
• Flexible working friendly organisation

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.