Outpatient Clinic Coordinator

Moorfields Eye Hospital, London, Fellowship

Greater London

On-site

GBP 26,000 - 31,000

Full time

39 hours ago

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Benefits offered by this job

Competitive salary with high-cost area

NHS Pension Scheme

24/7 counselling support

Career-long learning and development

Excellent transport connections

NHS/Blue Light discounts

Free Pilates classes

Job summary

Moorfields Eye Hospital NHS Foundation Trust is recruiting for a range of Band 3 Administrative and Clerical roles across several services at Moorfields Eye Hospital. The posts require strong customer service skills, organisational ability, and the ability to handle multiple priorities in a busy NHS setting.

Successful candidates will be confident communicators who can build positive relationships with patients, colleagues and stakeholders, and deliver excellent patient care.

Qualifications

GCSE level education including English and maths to at least GCSE A-C.
Experience in administering or clerical roles in busy environments is preferred.
Proficient with MS Office and understanding of data protection principles.

Responsibilities

Provide excellent customer service and manage frontline enquiries.
Organise and prioritise multiple tasks to support services across Moorfields.
Collaborate with colleagues to ensure smooth patient flow and information management.

Skills

MS Office (Excel, Word)

Customer service

Administrative skills

Communication

Education

GCSE English & Maths

Tools

MS Office

Job description

YOU MAKE US MORE

Join Moorfields Eye Hospital NHS Foundation Trust At Moorfields, people’s sight matters—and so do the people who make it possible.

YOU MAKE US MORE Join Moorfields Eye Hospital NHS Foundation Trust At Moorfields, people’s sight matters—and so do the people who make it possible. For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.

We're also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it’s pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we’re united by one mission—delivering world-class eye health, sustainably and at scale.

And we’re just getting started.

From 2027, we’ll move to our brand-new Oriel site in St Pancras, Camden—a state-of-the-art centre that will unite eye care, research, and education under one roof. This groundbreaking facility, developed in partnership with UCL Institute of Ophthalmology and Moorfields Eye Charity, will enable transformative innovation and collaboration like never before.

Could you be part of this future? Make us more.

Job Overview

Are you an organised, customer-focused professional who thrives in a busy environment? We are recruiting for a range of exciting Band 3 Administrative and Clerical roles across several services at Moorfields Eye Hospital.

These opportunities are ideal for individuals who enjoy working with people, providing excellent customer service, and keeping multiple priorities moving at the same time. No two days are the same, so we're looking for candidates who are adaptable, proactive, and able to remain calm and effective in a fast-paced environment.

Successful candidates will be confident communicators, skilled at building positive relationships with patients, colleagues, and stakeholders. You'll be able to manage competing demands, solve problems, and contribute to delivering an exceptional experience for our patients.

To support these recruitment opportunities, we will be hosting an Assessment Day on 9 October, giving candidates the chance to showcase their skills, experience, and potential in a supportive and engaging environment.

Main duties of the job

We're Looking For People Who Can Demonstrate

Excellent customer service and communication skills
Strong organisational abilities and attention to detail
The ability to manage multiple priorities simultaneously
A flexible and adaptable approach to work
Confidence working both independently and as part of a team
A commitment to delivering outstanding patient care and service

Join us and play a vital role in supporting one of the world's leading eye hospitals while developing your career within the NHS.

Working for our organisation

What’s in it for You?

At Moorfields, we invest in you—your growth, your wellbeing, your future.

You’ll Join a Flexible, Supportive Organisation Offering

Competitive salary (including high-cost area supplement)
Membership of the NHS Pension Scheme
24/7 independent counselling support
Career-long learning and development opportunities
Excellent transport connections
Access to NHS and Blue Light discount schemes
Free Pilates classes
Full support and training to develop your skills

And so much more! To see the full range of benefits we offer please view our Moorfields benefits leaflet.

Detailed Job Description And Main Responsibilities

This is an exciting time to join Moorfields Eye Hospital. We are investing in digital innovation and service improvement across our organisation, including our upcoming move to the new Oriel development, which will help shape the future of eye care delivery, research and education. As part of this journey, we are looking for talented and customer-focused individuals to join our administrative and clerical teams and play a key role in supporting our patients and services.

Please note these roles are based on site.

For more information and a full list of responsibilities, please see attached job description.

Person specification

Education & Qualifications

Essential criteria

Education to GCSE level (including English and maths to GCSE A-C)

Experience

Essential criteria

Administrative experience

Desirable criteria

Experience of working in a busy and demanding customer facing role.

Skills

Essential criteria

Proficient in the use of MS Office IT software packages (eg MS Excel, Word).
Appreciation and awareness of the data protection act.

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.

Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.

Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.

If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at moorfields.recruitment@nhs.net.

Moorfields Eye Hospital does not charge applicants any recruitment or sponsorship fees. Our website and published contact details are the only authorised channels for applications and verification of job offers.

https://www.moorfields.nhs.uk/work-for-us

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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