Outpatient Booking Officer Apprentice - Paediatrics

NHS; Camberley; On-site; GBP 26,000 - 28,000; Full time

Job summary

A regional healthcare provider is looking for an enthusiastic apprentice administrator to support the outpatient booking team at Frimley Park Hospital. This full-time role comes with the exciting opportunity to pursue a Business Administrator Level 3 Apprenticeship while contributing to high-quality patient care and assisting in the management of outpatient appointments. Ideal for those seeking a meaningful career in healthcare.

Benefits

First-class development opportunities

Qualifications

• Experience of working in a hospital or busy office environment.
• Significant experience in difficult patient situations.
• Some customer care experience.

Responsibilities

• Responsible for booking outpatient appointments in Paediatrics.
• Assist with the implementation and monitoring of appointment systems.
• Provide high customer service skills for patients and staff.

Skills

Good communication skills, verbal and written

Ability to work using own initiative

Ability to prioritise work load

Education

GCSE English and Maths pass or equivalent

ECDL or equivalent

NVQ Level 3 Administration or equivalent practical knowledge

Job description

Job summary

An exciting opportunity has arisen at Frimley Health NHS Foundation Trust for an enthusiastic and conscientious Administrator to join our team of Outpatient Booking Officers at Frimley Park Hospital.

We are looking to appoint an apprentice administrator, who is pro-active and motivated, to be part of the administrative support for our clinical teams.

The post holder will be responsible for booking outpatient appointments in Paediatrics at Frimley Park Hospital. They will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointments systems. The post holder will assist with meeting Trust targets. The post holder will be required to offer very high customer service skills for patients and both internal and external staff.

Main duties of the job

This is an excellent opportunity for someone wishing to launch their career.

Whilst in post you will work towards the Business Administrator Level 3 Apprenticeship programme. You will be welcomed as part of a well-established paediatric admin team

About us

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Frimley Health Trust benefits on Vimeo

Details Date posted

25 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£26,240 to £27,928 a year per annum incl HCAS

Contract

Fixed term

Duration

24 months

Working pattern

Full-time

Reference number

151-ES-5-A

Job locations

Frimley Park Hospital

Camberley

GU16 7UJ

Job description Job responsibilities

Please read the attached Job Description and Person Specification. If you have any questions, please do not hesitate to contact us.

Job description Job responsibilities

Please read the attached Job Description and Person Specification. If you have any questions, please do not hesitate to contact us.

Person Specification Skills & Knowledge Essential

• Good communication skills, verbal and written
• Ability to work using own initiative
• Ability to prioritise work load

Qualifications Essential

• GCSE English and Maths pass or equivalent
• ECDL or equivalent
• NVQ Level 3 Administration or equivalent practical knowledge

Experience Essential

• Experience of working in a hospital or busy office environment.
• Significant experience in difficult patient situations.
• Some customer care experience

Desirable

• Call centre experience
• NHS experience

Person Specification Skills & Knowledge Essential

• Good communication skills, verbal and written
• Ability to work using own initiative
• Ability to prioritise work load

Qualifications Essential

• GCSE English and Maths pass or equivalent
• ECDL or equivalent
• NVQ Level 3 Administration or equivalent practical knowledge

Experience Essential

• Experience of working in a hospital or busy office environment.
• Significant experience in difficult patient situations.
• Some customer care experience

Desirable

• Call centre experience
• NHS experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Frimley Health NHS Foundation Trust

Address

Frimley Park Hospital

Camberley

GU16 7UJ

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Frimley Health NHS Foundation Trust

Address

Frimley Park Hospital

Camberley

GU16 7UJ

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)