Outpatient and Engagement Manager

Integrated Care System; Maidenhead; On-site; GBP 55,000; Full time

Job summary

A charitable hospice organization in Maidenhead is looking for an Outpatient and Engagement Manager to oversee hospice outpatient services. Applicants should have a registered clinical qualification and experience in leadership and team management. The role involves operational management, promoting patient care, and ensuring service delivery meets community needs. A compassionate approach and ability to work in a multi-disciplinary team are essential.

Qualifications

• Experience of managing or leading a team of people.
• Demonstrable skills in written and spoken English.
• Ability to quickly build rapport with a multi-professional team.
• Able to organise own workload and prioritise tasks.

Responsibilities

• Provide operational management for hospice outpatient services.
• Ensure services are designed according to patient needs.
• Promote advance care planning for patients with life-limiting illness.
• Manage strategy, KPIs, budgets, and clinical governance.

Skills

Leadership

Communication

Financial acumen

Clinical experience

Team management

Education

Registered clinical professional qualification (NMC, HCP)

Job description

We are always looking for excellent people to bring their skills, values driven behaviours and commitment to ambition to deliver quality of life to the end of life for everyone to join our charity.

As one team we raise money, support each other whether in clinical teams, or corporate services to ensure everything runs efficiently and smoothly and delivers the best outcome for our patients and their families. Being part of a great team in a complex organisation is demanding but also really rewarding.

If you want to be part of our Wellbeing Services team, then wed love to work with you.

Main duties of the job

• Must have a registered clinical professional qualification i.e. NMC, HCP
• To provide operational management for our hospice outpatient services - Paul Bevan Wellbeing Centre, physiotherapists, complimentary therapists, lymphoedema team
• To ensure all Hospice Outpatient Services are designed according to patient need, costed, and delivered within contract or as agreed by the Executive team
• Proactively increase the number of patients to the Paul Bevan Wellbeing Centre, by working withlocal clinicians and community partners
• Using strong clinical experience promote and support early advance care planning and symptom management for patients living with life limiting illness
• To develop and maintain strong internal working relationships, promoting matrix working across the organisation

About us

Thames Hospice is an independent hospice based at Bray Lake, Maidenhead. Proudly serving our community for more than 36 years, we provide specialist palliative and end-of-life care as well as vital support for patients families. An exciting opportunity has arisen for an Outpatient and Engagement Manager. This role will focus on two significant and often overlapping aspects, both are fundamental to achieving our strategic priorities of care with agility and extending reach.

Job responsibilities

Job Title - Outpatient and Engagement Manager

Salary - £55,000.00Location:

Bray LakeHours - 37.5 hours, typically Monday - Friday

Reports to - Director of NursingResponsible for: Wellbeing Services

TeamOverview:

We are always looking for excellent people to bring their skills, values driven behaviours andcommitment to ambition to deliver quality of life, to the end of life, for everyone to join our charity.As one team we raise money, support each other whether in clinical teams, or corporate services toensure everything runs efficiently and smoothly and delivers the best outcome for our patients and theirfamilies. Being part of a great team in a complex organisation is demanding, but also really rewarding.If you want to be part of our Wellbeing Services team, then wed love to work with you.

Culture:

We look for people who really care about their work and have huge amounts of compassion to give. Ifyou want to work as part of a culture which develops your skills and values and builds your confidenceto be the best version of yourself, then this is the right place for you. We work hard to look after ourpeople, our patients, our families and our reputation.All patients are Thames Hospice patients and therefore we always support the patient and their familyirrespective of our individual role. We always represent the wider charity and clinical model.

Our organisational values are - Compassion, Ambition, Respect and Excellence

Responsibilities:

Care with Agility - excellent care and support tailored to patients and families in their preferredsetting.

• To work with passion and dedication as part of a multidisciplinary team to ensure the caredelivered to our patients is exceptional and we deliver care with agility. You'll research andlearn the best ways of delivering interventions and ensure people are scheduled with the rightexperience to deliver safe and effective care
• Alongside other senior colleagues you'll manage strategy, KPIs, budgets, clinical governance andperformance of the team and charity with positivity and by going the extra mile
• Ability to lead partnership working across the integrated care systemTo provide clinical leadership in all meetings
• To manage safeguarding, mental capacity act, DOLS and patient safety as required including thetraining and support of all clinical staffDecember 2024
• To work with partners, wider health and social care teams, and commissioners to ensure a wholesystem approach with collaboration and delivery for the patient at the heart of what we do

Financial Sustainability - generating sustainable funding with integrity to ensure excellent hospicecare.

• Using strong financial acumen you'll manage your budgets, find more for less solutions and leada cost-conscious culture, ensuring sustainability for the future
• Through effect contract management you'll work collaboratively with Finance to understand,measure and deliver the contracts. You'll have an excellent understanding of financial data andcost management

Supportive Culture - fostering an inclusive, compassionate culture, ensuring outstanding care andmanagement.

• To deliver excellent patient care through recruiting, training, managing and supporting ouremployees and volunteers to be the best versions of themselves
• You'll be empowered to recruit, engage, and develop our people within an inclusive, diverse,learning and collaborative culture, living our values
• To ensure all communication with people from a variety of backgrounds with diverse needs isaccurate, timely and aligned to our values
• To continuously learn and develop to maintain professional and managerial competence andteach others where skilled to do so
• To role model the right behaviours and ways of working to understand ethnic, cultural, spiritual,religious and any other differences between people to ensure our people, patients and familiesfeel included and supported.

Extending reach - expanding access to our services, ensuring equitable care for all, especiallyunderserved communities.

• Utilising available data, identify appropriate groups who have palliative and end-of-life careneeds or bereavement support needs in our local community who are presently disconnectedfrom the vital and relevant service provisions of Thames Hospice.
• Agree a plan with Director of Nursing (for monthly review) to collaborate with those relevantagencies, charities and local authority departments already involved within the local community.
• Reach overlooked minorities, engage communities and facilitate better access into ThamesHospices care and support provisions.
• Provide monthly reports to Director of Nursing that describe activities and collaborations.
• Foster and maintain good lines of communication with Thames Hospices services - Hospice atHome, Inpatient Services, Wellbeing Services, Counselling and Support Services - to facilitateaccessibility and mutual understanding.
• Attend relevant functions to foster engagement and educate the local community on what theHospice services are to better understand how the Hospice can serve our community.
• Commit to personal and professional development and reflect this in the annual appraisal.
• Be an excellent ambassador for the work and reputation of Thames Hospice in all aspects of therole.

Specific Role Responsibilities:

• Must have a registered clinical professional qualification i.e. NMC, HCP
• To provide operational management for our hospice outpatient services - Paul Bevan WellbeingCentre, physiotherapists, complimentary therapists, lymphoedema team
• To ensure all Hospice Outpatient Services are designed according to patient need, costed, anddelivered within contract or as agreed by the Executive team
• Proactively increase the number of patients to the Paul Bevan Wellbeing Centre, by working withlocal clinicians and community partners
• Using strong clinical experience promote and support early advance care planning and symptommanagement for patients living with life limiting illness
• To develop and maintain strong internal working relationships, promoting matrix working acrossthe organisation

Special conditions of appointment to this role:

• Appointment is subject to an Enhanced Disclosure and Barring Service check
• Right to work in the UK checks
• Occupationalhealth assessment
• Up to date immunisations with evidence of immunity
• Able to drive

Person Specification

Experience

• Experience of managing or leading a team of people.
• Able to develop and maintain effective relationships with colleagues.
• Demonstrable skills in written and spoken English that are adequate to help effective communication about relevant topics with patients, clients and colleagues, including the keeping of accurate records.
• Willingness and ability to demonstrate commitment to Thames Hospice Values.
• Experienced in maintaining effective relationships with colleagues.
• Ability to quickly build a rapport and establish professional relationships with others, based on trust and understanding.
• Understands own scope of practice and how that relates to the wider team.
• Ability to organise own workload and to prioritise in relation to a client, patient or agency.
• Experience of communicating effectively with all members of multi-professional teams, both verbally and in writing.
• Experience of communicating effectively with callers, patients, carers, clients and families.
• Experience of using multi-professional records to fully and accurately document interactions, conversations, care and support.
• Enthusiastic, committed and able to use initiative, ensuring the delivery of objectives.
• Commitment to ensuring the client is central to all decisions and provisions regarding their care.
• Able to remain calm and in control when under pressure and know when to refer for senior advice.
• Ability to use Microsoft Office including Word, Excel and Outlook. Knowledge of the workings of databases.
• Experience of using an electronic patient record system.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.