Outpatient Administrator | Nottingham University Hospitals NHS Trust

Nottingham University Hospitals NHS Trusts; Nottingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare trust in Nottingham seeks a full-time Outpatient Administrator to join their team. This role is vital for ensuring smooth patient administration, involving appointment bookings, handling queries, and maintaining data quality. Ideal candidates are team-oriented, adaptable, and committed to delivering a high-quality patient experience. The position offers a varied workload with opportunities for professional growth.

Qualifications

• Experience in administrative roles or similar field.
• Ability to manage workload effectively.
• Commitment to high-quality patient experience.

Responsibilities

• Work closely with the clinical team to deliver quality care.
• Book patient appointments and process referrals.
• Maintain a high level of knowledge of hospital IT systems.

Skills

Communication skills

IT proficiency

Problem-solving

Teamwork

Job description

Overview

An exciting opportunity has arisen in Specialist Clinical Services to join an established and fun team at the Nottingham Auditory Implant programme (NAIP). This full-time 'Outpatient Administrator' role is an essential member of the multi-disciplinary team ensuring our patients are dealt with as smoothly and efficiently as possible and in accordance with Government Access Targets and the Trust’s Access Policy.

The position is based at Ropewalk House Campus, working Monday to Friday with the core office hours covering 8.00am – 4.30pm.

Responsibilities

• Work closely with the clinical team to deliver quality care to assessment and post-op patients. You will be adept in understanding and relaying information, dealing with patient & clinician queries and ensuring patient data quality and accuracy.
• Booking patient appointments, chasing patient information/reports, typing support, minute taking, dealing with enquiries (via telephone and in person), processing referrals and outcomes.
• Maintain a high level of knowledge and use of the hospital computer and IT systems.
• Take on a wide variety of administrative functions and provide cover for the tasks of colleagues as needed.
• Adapt to changing priorities and adopt a problem-solving approach to support a busy administration office.

About you / People & Work Style

As a caring and positive person you will need to work as part of a team, have the ability to prioritise workload and be committed to ensuring the smooth running of an often busy administration office. The role is varied and can be challenging, providing a wealth of experience for future career aspirations. You will need to be adaptable and flexible in your approach to work and committed to providing a first class patient experience.

Please refer to the job description and person specification attached to the advert for the full details of the vacancy.

This advert closes on Wednesday 8 Oct 2025