Outpatient Administrator - Centralised Recruitment - B3

Integrated Care System; Oxford; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading healthcare provider is looking for an Outpatient Administrator to join their team, ensuring the smooth operation of hospital wards. You will support clinical staff and have a direct impact on patient care, providing vital administrative assistance and offering opportunities for professional development.

Benefits

Flexible working

Competitive salary

Health insurance

Retirement plans

Professional development opportunities

Qualifications

• Experience in healthcare or administrative role preferred.
• Strong desire to support patient care.
• Ability to adapt communication style.

Responsibilities

• Provide primary administrative support to named Consultants and clinical staff.
• Maintain patient confidentiality and accurate filing systems.
• Monitor urgent investigation requests.

Skills

Strong Communication Skills

Attention to Detail

Empathy and Compassion

Organisational Skills

Education

GCSE or equivalent in English and Maths, grades A-C

Tools

Microsoft Office: Outlook, Word, Excel

Job description

Go back Oxford University Hospitals NHS Foundation Trust

Outpatient Administrator - Centralised Recruitment - B3

The closing date is 22 July 2025

Are you passionate about making a positive impact in the healthcare industry? Do you thrive in a dynamic and compassionate environment? If so, we have exciting opportunities for you!

Our clinical support patient facing administration workforce is vital to our organisation, without them our front-line Doctors, Nurses and Allied Health Professional cannot deliver the excellent care to our patients we strive for. As a support to our clinical workforce within the Divisions you will play a crucial role in ensuring the smooth and efficient operation of our hospital wards.

Your efforts will directly contribute to the well-being and comfort of our patients, making you an integral part of their healthcare journey.

Main duties of the job

We have adopted a centralised hiring process for administration roles in bands 2-3 and 4-5. This means you apply once and are considered for multiple positions within our organisation, saving time for both candidates and managers while accessing a broader talent pool.

This week are currently recruiting for the following Band 3 roles across the organisation:

• Outpatient Administrator - John Radcliffe Hospital - 37.5 hours per week - Permanent

When applying please:

• Include as much detail as possible in the application inc. qualifications, roles and responsibilities
• Include a supporting statement and showcase your skills and experience
• Specify if you have a strong desire to work in a certain department or role type
• Let us know if you want full time or part time work

Shortlisting will be carried out on: W/C 21 June 2025

The interview date for successful candidates will be: 30th June 2025

Together, we can add invaluable support to our patients and their families, ensuring they receive the best care possible.

About us

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles

Oxford University Hospitals promotes a safe, respectful hiring environment.

If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Job responsibilities

What we are looking for:

• Strong Communication Skills: Ability to communicate effectively with patients, families, and medical staff.
• Attention to Detail: Accuracy in managing patient records and administrative tasks.
• Empathy and Compassion: A genuine desire to help others and provide exceptional patient care.
• Organisational Skills: Ability to multitask and manage time efficiently in a fast-paced environment.
• Previous Experience: Prior experience in a healthcare or administrative role is preferred but not essential.
• Qualifications: GCSE or equivalent in English and Maths, grades A-C
• Systems Experience: Understanding of Microsoft Office: Outlook, Word, Excel packages

What We Offer:

• Meaningful Work: Your role will have a direct and positive impact on the lives of patients and their families.
• Professional Development: Opportunities for training and career advancement within the healthcare sector.
• Collaborative Environment: Work alongside a team of dedicated and compassionate healthcare professionals.
• Comprehensive Benefits: Flexible working, competitive salary, health insurance, and retirement plans.

Example duties and responsibilities:

• Provide primary administrative support to named Consultant/s, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.
• Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items in the absence of the Consultant or other clinical staff.
• Monitor urgent investigation requests to ensure they are processed appropriately.
• Maintain an accurate and current filing system, ensuring letters, clinical reports, diagnostic test results and other notes are filed in the correct patient notes, in either paper or electronic record systems.
• Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.
• Maintain patient confidentiality at all times.

Please review the individual job descriptions for more information.

Person Specification

Experience & Skills

• MS office and applications (including Word, Excel and Outlook)

Qualifications

• GCSE or equivalent in English and Maths, grades A-C

Communication Skills

• Excellent customer care and communication
• Ability to adapt communication style as required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Oxford University Hospitals NHS Foundation Trust

£24,625 to £25,674 a yearper annum/pro rata