Outlets Manager

Unbound Great Scotland Yard London; London; On-site; GBP 39,000 - 46,000; Full time

Job summary

A prestigious hotel in London is seeking an Outlets Manager to oversee daily operations of food and beverage outlets, ensuring excellence in service delivery and guest satisfaction. The ideal candidate will have proven experience in luxury food and beverage operations, along with strong leadership skills. The role includes benefits like complimentary hotel nights and discounts on stays and dining.

Benefits

12 complimentary nights a year across Hyatt Hotels worldwide

Discounted hotel stays for family and friends

Free meals on duty

50% discount on food and beverages

Uniform provided and laundered

Access to Headspace and Employee Assistance Programme

Continuous learning and development opportunities

Qualifications

• Proven experience in luxury food and beverage operations.
• Strong leadership and management skills.
• Excellent knowledge of food and beverage trends.

Responsibilities

• Manage daily operations of food and beverage outlets.
• Lead, train, and motivate teams.
• Monitor budgets and control costs.

Skills

Leadership

Customer Service

Budget Management

Team Motivation

Food and Beverage Knowledge

Job description

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Outlets Manager

Salary: £39,650 + Service Charge (Up to £600 per month)

Duties and responsibilities related to the Outlets Manager role:

• Manage the daily operations of all food and beverage outlets, ensuring efficiency and excellence in service delivery.
• Lead, train, and motivate teams, fostering a positive work environment and high performance.
• Maintain exceptional guest service standards, handling feedback and resolving issues promptly.
• Monitor budgets, control costs, optimise revenue, and manage inventory effectively.
• Ensure all outlets operate in line with brand guidelines, health and safety regulations, and hygiene standards.

About you

Proven experience in luxury food and beverage operations, with strong leadership and management skills, and the ability to motivate and inspire a team. You will have excellent knowledge of food and beverage trends, industry best practices, and regulatory requirements.

Just some of the benefits you will enjoy as Outlets Manager

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

About Great Scotland Yard Hotel - The Unbound Collection

Few addresses are richer in history and anecdote than our hotel; a few steps away from Covent Garden and around the corner from Trafalgar Square our guests enjoy a wide variety of food and beverage offerings including quirky cocktails and local craft beers in the 40 Elephants Bar, evening drinks at our Whisky Bar, Sibin, and can indulge in an Afternoon Tea with a twist in The Parlour.

At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Being part of Great Scotland Yard Hotel also means joining the Hyatt family which has over 1150 hotels in over 70 different countries, also recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Next steps: Apply today for this Outlets Manager role and start your journey with Hyatt Hotels!