Outdoor Sundries - Supervisor

Squire's Garden Centres; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading garden centre in London is seeking a management support role for the Outdoor Sundries Department. The position involves stock management, customer interaction, and team organization. Join a family-owned business committed to quality and employee satisfaction, with numerous benefits and a supportive work environment.

Benefits

50% Employee Discount in Restaurants

20% Employee Discount in Garden Centre

5.6 weeks Holiday

Non-contractual Christmas Bonus

Defined Contribution Pension Plan

Extra Day Holiday for 100% Attendance

Learning & Development Opportunities

Early Leave on Birthday

Cycle2work Scheme

Free Parking

Qualifications

• Experience in retail or garden centre management is preferred.
• Ability to work in a team and manage tasks effectively.

Responsibilities

• Maintain control over stock levels and accurate ordering.
• Generate sales opportunities through customer interaction.
• Organise and allocate team tasks based on customer service needs.

Skills

Customer Service

Stock Management

Sales Initiative

Job description

Squires Garden Centre, Haliford Road, Shepperton, London, City of, United Kingdom Req #11802

05 May 2025

Your primary responsibility will be to provide management support to the Outdoor Sundries Department.

Working closely with the Centre Management Team to help the department succeed.

Rota: Full time - Every Monday, Tuesday, Thursday, Friday 09:00 - 18:00 & alternate weekends, Saturday 09:00 - 18:00 and Sunday 09:00 - 17:30

Main duties and responsibilities:

1. Maintain good control over stock levels, including accurate ordering and stock clearance where necessary.
2. Co-operate fully with line management and product managers.
3. Take responsibility for the department in the absence of the manager.
4. Purchasing within the company product range within company guidelines.
5. Provide feedback on current and new products to optimise range and stock availability.
6. Maintain good control over stock levels, including accurate ordering and stock clearance where necessary.
7. Work closely with relevant Product Managers to ensure the optimum range and stock availability.
8. Use initiative to increase sales in the department.
9. Generate sales opportunities through interaction with customers.
10. Monitor and maintain standards of appearance.
11. Organise and allocate team and individual tasks in line with customer service needs.
12. Handle queries and complaints courteously, referring to the Manager and Product Manager when necessary.

To be successful in this role, we are looking for:

Squire’s is a family-owned group of 17 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936, our purpose has been the happiness of those who work in it.

We are committed to growing our business and promoting the highest standards in horticulture, catering, and retail.

We want our staff to enjoy working with us in a friendly, energetic, customer-focused environment.

Rewards & Benefits:

• Employee Discount: 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
• Holiday (including bank holidays): 5.6 weeks on joining, increasing to 6.2 weeks after 2 years’ service and 6.6 weeks after 5 years’ service.
• Bonus: Non-contractual bonus at Christmas, based on company profits.
• Pension: Defined Contribution Pension Plan with company contributions for eligible employees.
• Attendance: After one year's service with 100% attendance, an extra day holiday (pro-rata) is added as a 'Thank you'.
• Made A Difference Scheme (M.A.D): Monthly reward for outstanding customer service or initiatives.
• Learning & Development: Opportunities to enhance skills and confidence.
• Birthday: Early leave or a £25 gift voucher after 6 months or 2 years of service respectively.
• Cycle2work scheme: Savings on cycling equipment after 1 year of service.
• Child's first day at school: Late arrival and early departure on your child's first day.
• RHS Membership or a Tree/Shrub: Choice of one annually after 1 year of service.
• Employee Assistance Programme (EAP): Access after 2 years of service.
• Retirement: Reduced hours with full pay after 15 years of service.
• Free Parking: Available on-site for all employees.