Outdoor Planning & Service Executive

Global; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading media company in London is seeking a dedicated support professional to assist the national sales team by providing critical information and maintaining effective communication with customers. The ideal candidate will demonstrate strong organizational skills, a proactive attitude, and the ability to manage data accurately. This role includes managing customer inquiries, ensuring efficient processing of bookings, and collaborating with various teams to enhance campaign performance.

Qualifications

• Ability to work under pressure and meet deadlines.
• Solutions-driven mindset to solve issues effectively.
• Ability to learn new systems quickly.

Responsibilities

• Support the national sales team with information and communication.
• Respond to customer inquiries promptly and effectively.
• Maintain accurate data management and booking processing.

Skills

Excellent interpersonal and organisational skills

Proactive attitude

Excellent communication skills

Accuracy and attention to detail

Customer focused with great customer service skills

Tools

Excel

Job description

Accepting applications until: 17 October 2025

Job Description

Key Responsibilities

• Collaboration: Support the national sales team by providing timely and accurate information to assist in client discussions.
• Maintain professional and effective communication with customers and all stakeholders.
• Work closely with Commercial Operations, Finance and Fulfilment teams to ensure customers receive accurate campaign information and any issues are swiftly resolved.
• Contribute to the implementation and improvement of initiatives within Commercial Operations.

Customer Support & Relationship Management

• Respond to customer inquiries and requests promptly, ensuring thorough and efficient resolutions.
• Develop strong relationships with customers and take a proactive approach in understanding their needs.
• Provide inventory availability details for campaign bookings to sales and customers.
• Accurately input booking details and customer information into internal systems.
• Ensure all bookings are processed accurately, meeting customer requirements, and provide comprehensive booking documentation for campaign fulfilment.
• Deliver post-campaign analysis to review and enhance campaign performance.
• Advise customers and sales teams on campaign delivery requirements and inventory availability.

Data & Process Management

• Respond to all customer and commercial emails within 2 hours to ensure timely communication.
• Aim to resolve customer and commercial requests within an average of 3.5 email exchanges to improve efficiency.
• Expected to manage an average of 30 emails per day while maintaining quality responses.
• Maintain a 3+ Star rating in customer satisfaction by ensuring high-quality responses to customer briefs.
• Achieve a minimum of 95% accuracy in order processing to ensure reliable data management.
• Ensure all bookings are correctly paired with purchase orders to facilitate accurate invoicing and timely payments.

What You’ll Love About This Role

• Think Big: There is a lot of variety in the role which means every day there is an opportunity to learn something new
• Own it: Seeing live campaigns provides a real sense of pride
• Keep it Simple: Keep focussed on the end goal and get things done
• Better Together: Collaborate with Commercial sales to drive commercial success

What Success Looks Like

In the first few months, you will:

• Gained a comprehensive understanding of our campaign planning and booking systems.
• Developed a clear understanding of the campaign delivery cycle, from planning and booking through to campaign execution.
• Acquired in-depth knowledge of Global’s wide range of products and inventory.
• Demonstrated the ability to confidently manage calls and emails from both internal and external customers.
• Embraced and contributed to a culture of cohesion, collaboration, and continuous improvement, ensuring ongoing team success and development.

What you will need

• Excellent interpersonal and organisational skills
• Proactive attitude
• Solutions driven
• Accuracy and attention to detail with willingness to “get the job done”
• Can work under pressure and to tight time scales
• Excellent communication skills and confident dealing with people
• Prioritisation
• Able to learn new systems quickly
• Computer literate with good excel knowledge
• Flexible and adaptable to work in a fast paced, changing environment
• Working with minimal direction
• Ability to Work collaboratively with colleagues to achieve goals
• Customer focused with great customer service skills
• This role requires a minimum office attendance of three days per week. Specific office days may be determined based on business needs and team collaboration requirements.