Outbound Solutions Architect

Harrison Scott Associates; England; On-site; GBP 55,000 - 75,000; Full time

Job summary

A market leader in multichannel communications is seeking an Outbound Solutions Architect to collaborate with various stakeholders and enhance their document and information services. This role will support the development of strategies for transactional print, digital services, and more, requiring both technical expertise and strong interpersonal skills.

Qualifications

• Experience in delivery and document management solutions.
• Ability to evaluate and deploy imaging solutions.
• Familiarity with document composition tools and workflows.

Responsibilities

• Act as a subject matter expert during pre-sales.
• Develop pre-sales tools and services.
• Coordinate with project management on customer projects.

Skills

Interpersonal skills

Technical skills

Communication

Planning and organization

Attention to detail

Education

Degree or equivalent

Professional Business Analysis qualification (e.g., ISEB)

Tools

Microsoft Office

Visio

Project

Job description

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We have an opportunity for an Outbound Solutions Architect with strong interpersonal skills and the ability to interact with individuals at all levels within the organization, including clients, partners, and suppliers, to join a market leader in multichannel communications.

Job Purpose

Support the overall vision of document & information services by collaborating with Senior Management, BDMs, CRMs, Product Managers, and stakeholders to understand client and market requirements. Assist in creating, managing, and developing the overarching solutions strategy to meet these requirements.

This role focuses on 'Comms Out' services, including transactional print and mail, print management, digital services, data services, and marketing services.

It also involves developing the tools, processes, and services needed to meet market needs and achieve financial objectives such as revenue and contribution.

Outbound Solutions Architect Principal Accountabilities

• Act as a customer-facing subject matter expert on solutions needed to meet client and market requirements.
• Maintain a thorough understanding of market requirements related to the business's strategic direction.
• Assist in developing pre-sales tools and services to advance prospects and client opportunities.
• Provide advice and support to Senior Management, BDMs, and CRMs during pre-sales, including presentations and demonstrations.
• Assess customer communication and document production processes, technologies, and workflows, including requirements gathering.
• Own the solution design aspects of proposals.
• Map and document legacy processes and articulate solutions through various documentation.
• Implement and configure products and services at customer sites as a lead analyst.
• Coordinate with project management and development teams on customer projects.
• Prepare regular management and financial reports aligned with business objectives.

This role requires experience in delivery, document management solutions, and business analysis, including Business Process Re-engineering. Candidates should have the ability to evaluate, develop, and deploy imaging solutions, with strong technical skills to specify requirements to developers. Excellent written and verbal communication skills are essential to convey complex ideas simply. Planning, organization, and attention to detail are critical, as multiple projects will be managed simultaneously under tight deadlines.

Proficiency in Microsoft Office tools, including Visio and Project, is essential.

Qualifications include a degree or equivalent, and/or a professional Business Analysis qualification such as ISEB. Familiarity with document composition tools (e.g., GMC PrintNet, Aspire, Doc1), print production workflows, DSA/Mailsort tariffs, ECM, EDRM, EDM technologies, document capture technologies, and experience in health, financial services, insurance, or local government markets are desirable. Experience in transitioning diverse data/document portfolios within a BPO environment and understanding secure data handling are also important.