Outbound Sales Consultant

Altro; Norton; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading UK manufacturer is seeking a part-time Outbound Customer Service Consultant to join their Customer Care Centre. In this proactive role, you will make outbound calls to nurture leads and support the sales team. The ideal candidate will have experience in customer service and the ability to meet KPIs. This position offers flexible working conditions along with enhanced family-friendly benefits.

Benefits

Enhanced family friendly benefits

25 days holiday plus bank holidays

Employee Benefits Hub discounts

Learning and Development opportunities

Defined contribution pension scheme

Life Assurance

Occupational Health services

Employee Assistance Programme

Volunteering day

Social Events

Retirement Planning support

Free eye tests

Long Service Awards

Free parking

Hybrid Working flexibility

Car Allowance for certain positions

Private Medical Scheme available

Qualifications

• Experience in outbound calling and delivering exceptional customer service.
• Ability to meet and exceed KPIs in a fast-paced environment.
• Strong communication and negotiation skills.

Responsibilities

• Make outbound calls to nurture leads and track projects.
• Book customer visits and appointments for the sales team.
• Follow up on marketing campaigns and convert opportunities.

Skills

Experience in outbound calling

Exceptional customer service

Strong communication skills

Negotiation skills

Self-motivated

Team player

Tools

Microsoft Office

CRM experience

Job description

Altro is a leading British manufacturer and supplier of premium flooring and wall cladding systems for construction and transport. Family owned and run, we've been innovating for over 100 years with a clear purpose: to transform spaces and enhance people's emotional and physical wellbeing. We care about you, each other, and what we do.

We're looking for an enthusiastic part time Outbound Customer Service Consultant to join our Customer Care Centre based in Letchworth Garden City, Hertfordshire. We are looking for someone to work Thursdays and Fridays as part of a job share.

This is a proactive, customer focused role where you'll make outbound calls to prospective and existing customers, helping to secure new projects and book appointments for our field-based sales team.

About the Role

What you'll do:

• Make outbound calls to nurture leads, track projects, and protect specifications
• Generate and qualify leads from multiple sources
• Book customer visits and appointments for our external sales team
• Follow up on marketing campaigns and convert opportunities
• Use our CRM system (Creatio) and social media tools to identify new business opportunities
• Maintain accurate data and share market insights with the wider business

Benefits

• Enhanced family friendly benefits – including Maternity, Paternity and Shared Parental Leave
• Holidays – start at 25 days plus bank holidays, with the option to buy additional days
• Employee Benefits Hub – exclusive discounts with retail partners for UK employees
• Learning and Development – comprehensive in‑house training, coaching and access to external courses
• Defined contribution pension scheme – minimum 4% matched by company, up to 6% matched based on length of service
• Life Assurance – up to four times annual salary from day one
• Occupational Health – sick pay and on‑site health service
• Employee Assistance Programme – 24‑hour confidential helpline and support services
• Volunteering – one paid day per year for healthcare related charity/organisation
• Social Events – company Christmas party and other group events
• Retirement Planning – advice and support for retirement transition
• Eye Care – free eye tests for all employees
• Long Service Awards – recognition for long‑term service
• Parking – free car parking at all sites
• Hybrid Working – flexibility around home and office
• Car Allowance – available for certain positions
• Private Medical Scheme – cover dependent on job role

Requirements

• Experience in outbound calling and delivering exceptional customer service
• Ability to meet and exceed KPIs in a fast‑paced environment
• Strong communication and negotiation skills
• Proficiency in Microsoft Office; CRM experience is a plus
• Self‑motivated, positive, and a great team player