Outbound Sales (Call Centre - NHS appointments)

Penrose Health; London; On-site; GBP 24,000 - 31,000; Full time

Job summary

A healthcare provider in London is looking for an enthusiastic individual to join their Outbound Sales team. You will conduct outbound calls to encourage NHS patients to schedule health reviews, aiming to exceed targets in a fast-paced environment. The role offers a base salary of £24,000 with performance-based commission potential, and requires strong communication skills and resilience.

Qualifications

• Strong motivation to achieve personal and team KPIs.
• Ability to build rapport, educate, and persuade patients.
• Capacity to handle rejection and maintain motivation.
• Ability to grasp and apply medical terminology.

Responsibilities

• Conduct 150+ outbound calls per day to engage patients.
• Meet and exceed daily, weekly, and monthly booking targets.
• Educate patients on the importance of health reviews.
• Address patient hesitations with empathy.
• Accurately record patient interactions and appointments.

Skills

Persuasive communication

Resilience

Motivation to achieve KPIs

Exceptional communication

Tech-savvy

Job description

Social network you want to login/join with:

Outbound Sales (Call Centre - NHS appointments), London

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Client:

Penrose Health

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

1c7028cc9ca1

Job Views:

4

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Description

Are you a persuasive communicator who thrives on turning a "no" into a "yes"?

Do you have the resilience to handle objections and the drive to meet targets? If so, we want you on our team.

Join our dynamic Patient Support Hub, where you'll play a crucial role in encouraging NHS patients to schedule essential health reviews. Your efforts could lead to early detection of health issues, ultimately saving lives.

Key Responsibilities

Outbound Calling: Conduct 150+ calls per day to engage with patients due for health reviews.

Target Achievement: Meet and exceed daily, weekly, and monthly booking targets.

Patient Engagement: Educate patients on the importance of health reviews and persuade them to take action.

Objection Handling: Address patient hesitations with empathy and professionalism.

Performance Tracking: Monitor call outcomes and participate in coaching sessions to enhance effectiveness.

Data Management: Accurately record patient interactions and appointment bookings in our systems.

Skills, Knowledge and Expertise

(Required):
Target-Driven: Strong motivation to achieve personal and team KPIs.

Confidence: Comfortable initiating conversations with strangers and embracing challenges.
Exceptional Communication: Ability to build rapport, educate, and persuade hesitant or skeptical patients.

Resilience: Capacity to handle rejection and maintain motivation throughout the day.

Quick Learner: Ability to grasp and apply medical terminology across multiple clinical areas (training provided).
Proficient in English

(Highly Desirable)
Sales Experience: Background in outbound calling, telesales, door-to-door sales, or fundraising.
Tech-Savvy: Strong computer skills and experience using CRM systems.

You’ll be working in a fast-paced, target-driven environment with great opportunities for progression, and the chance to shape a growing service.

A base salary of £24,000, with the opportunity to increase your earnings to a total of £31,000 per year through performance-based monthly commission and an end-of-year bonus.

Penrose Health is on a mission to deliver outstanding healthcare to every patient we serve.

We care for 75,000+ people across 9 sites in South East London, supported by a team of 200+ clinicians and staff. Our model is built on permanent, diverse teams, strong governance, and a clear focus on continuity, quality, and access.

We work closely with NHS partners to deliver a full range of services — from routine checks to complex, long-term care — backed by robust systems and a culture of continuous improvement.

We're proud to hold a CQC "Good" rating and consistently receive strong feedback from patients.