Outbound Sales Agent

Handpicked Recruitment Ltd; Penton Mewsey; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Penton Mewsey is seeking a skilled Outbound Sales Executive to join their team. You will be responsible for making outbound calls, achieving sales targets, and ensuring customer satisfaction. The ideal candidate should possess excellent communication skills, a results-driven mindset, and a commitment to delivering outstanding customer care. A minimum of one year in telephone sales is preferred. This role offers a structured work schedule from Monday to Friday with occasional Saturday shifts.

Qualifications

• Proven track record in telephone sales (1 year preferred).
• Experience in a target-driven environment.
• Ability to deliver excellent customer service.

Responsibilities

• Make outbound calls to customers from various marketing channels.
• Achieve sales conversion targets while delivering excellent customer service.
• Ensure calls comply with company process and FCA regulations.

Skills

Communication

Productivity

Accuracy

IT Skills

Customer Champion

Tools

MS Office

Job description

Overview

Our client is a specialist Company providing important services to their clients. They have grown rapidly since 2015 and are now looking to recruit new members of staff to our Outbound Sales team.

Hours

Hours: Monday to Friday 09:00 - 17:00 and one late shift 12:00 - 20:00 which will include occasional Saturdays in return for a day in lieu.

Responsibilities

• To make outbound calls to customers who have recently enquired through various marketing channels.
• Achieve department sales conversion targets whilst delivering excellent customer service.
• Sale calls to be made in line with the Company\'s process and FCA regulations.

Key Skills Required

• Communication - Possess a professional telephone manner with proven experience. Have excellent listening and communication skills to be able to answer customer questions, deliver outstanding Customer care; being especially aware that some customers may be vulnerable.
• Productivity - Be results driven with ability to achieve work towards KPI\'s set on production, quality and customer service skills.
• Accuracy - Must have the ability to record information in an accurate way and ensure that all process and procedures are adhered with in a methodical and compliant way.
• IT Skills - computer literacy and knowledge of MS Office.
• Customer Champion - Act in a manner that ensures the Customer receives a positive experience of the Company.

Personal Capabilities

• Proven Track record of:
• Telephone sales experience (preferred minimum of 1 year)
• Success within a target driven environment
• Delivering excellent Customer Service
• Working in accordance with detailed procedures
• Flexible approach with ability to adapt quickly to meet business needs

Personal Attributes

• Excellent interpersonal, communication and listening skills at all levels
• Able to demonstrate empathy, sensitivity, kindness and patience
• Resilient with a real desire for success and helping others
• Can-do attitude, self-motivated
• High level attention to detail and accuracy