Outbound Sales Agent

Handpicked Recruitment Ltd; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is looking to expand its Outbound Sales team in England. The role involves making outbound calls, achieving sales targets, and delivering exceptional customer service. Candidates should possess effective communication skills, a results-driven mindset, and a proven track record in sales.

Qualifications

• Minimum 1 year of telephone sales experience preferred.
• Successful background in a target-driven environment.
• Excellent interpersonal and communication skills.

Responsibilities

• Make outbound calls to customers who have recently enquired.
• Achieve department sales conversion targets.
• Conduct sales calls in line with company processes and FCA regulations.

Skills

Communication

Productivity

Accuracy

IT Skills

Customer Champion

Job description

Our client is a specialist company providing important services to their clients. They have grown rapidly since 2015 and are now looking to recruit new members of staff for their Outbound Sales team.

Hours: Monday to Friday 09:00 - 17:00 and one late shift 12:00 - 20:00, which will include occasional Saturdays in return for a day in lieu.

Summary of Duties and Responsibilities:

• Make outbound calls to customers who have recently enquired through various marketing channels.
• Achieve department sales conversion targets while delivering excellent customer service.
• Conduct sale calls in line with the company's process and FCA regulations.

Key Skills Required:

• Communication: Possess a professional telephone manner with proven experience. Excellent listening and communication skills to answer customer questions and deliver outstanding customer care, especially considering some customers may be vulnerable.
• Productivity: Be results-driven with the ability to meet KPIs related to production, quality, and customer service.
• Accuracy: Ability to record information accurately and adhere to processes and procedures in a methodical and compliant manner.
• IT Skills: Computer literacy and knowledge of MS Office.
• Customer Champion: Act in a manner that ensures the customer receives a positive experience of the company.

Personal Capabilities:

Proven Track Record of:

• Telephone sales experience (minimum 1 year preferred)
• Success in a target-driven environment
• Delivering excellent customer service
• Working according to detailed procedures
• Flexible approach with the ability to adapt quickly to meet business needs

Personal Attributes:

• Excellent interpersonal, communication, and listening skills at all levels
• Empathy, sensitivity, kindness, and patience
• Resilient with a desire for success and helping others
• Can-do attitude, self-motivated
• High attention to detail and accuracy