Outbound Product Manager – Trading & Shipping

Windward, Ltd.; London; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading company in the Trading & Shipping sector seeks an Outbound Product Manager to represent customer interests, working closely with clients to gather insights and translate them into product strategies. The role involves extensive customer engagement, data analysis, and collaboration with product teams to ensure effective product-market fit, making it ideal for candidates with a strong background in the industry.

Qualifications

• 5+ years of experience in the Trading & Shipping industry is a must.
• Experience in Product Management within B2B SaaS companies.
• Proven experience managing AI/ML-based products.

Responsibilities

• Serve as the daily interface between customers and the product organization.
• Conduct in-depth discovery meetings and identify unmet customer needs.
• Work closely with the Product team to translate customer needs into requirements.

Skills

Communication Skills

Customer Engagement

Empathy for Users

Job description

We know that to create meaningful solutions, everyone must be a part of our journey. We promote workplace transparency, and involve all crew members in our successes, challenges and ambitions for the future.

We are Passionate

We recognize our success depends on the happiness and connection each person feels. We strive to create a place where employees are encouraged to discover their passion.

We are Experts

We are proud to have a crew of top experts, visionaries and innovators. We encourage employees to do what they need to achieve their personal growth and development.

About The Position

Windward is looking for a customer-obsessed Outbound Product Manager to act as the voice of the customer for our Trading & Shipping (T&S) vertical. You will be reporting to Windward’s Trading and Shipping Director of Product, embedded in the field meeting clients, gathering strategic insights, and ensuring the relevance and resonance of our product strategy.

Key Responsibilities

• Serve as a daily interface between our customers and the product organization.
• Conduct in-depth discovery meetings, customer visits, and workshops with T&S clients globally.
• Identify unmet customer needs and market trends; synthesize insights into clear, actionable product inputs and validate existing product-market fit for current T&S solutions.
• Continuously test product hypotheses through structured feedback loops and iterate based on market reality.
• Act as a strategic sounding board to challenge internal assumptions using field-derived evidence.
• Work closely with the Product team to translate customer needs into prioritized product requirements.
• Collaborate with sales, customer success, and marketing to align GTM efforts with product direction.
• Represent Windward at industry events, forums, and strategic customer meetings.
• Be an advocate of the Windward brand and product vision in every customer interaction.

Requirements

Requirements

• 5+ years of experience in the Trading & Shipping industry – a must!
• Experience in Product Management within B2B SaaS companies
• Proven experience managing AI/ML-based products, with a solid grasp of model workflows, data pipelines, and the tradeoffs between performance and explainability.
• Extensive customer-facing experience, including running discovery sessions, field interviews, and roadmap presentations with enterprise clients.
• Excellent communication skills, with a knack for translating complex technical insights into compelling customer narratives.
• Deep empathy for users and a passion for solving real-world problems.
• Willingness and ability to travel frequently (~30-50%) across Europe and globally as needed.