Outbound Customer Service Advisors / Telemarketing Executive

Adecco; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency in Birmingham is seeking Outbound Customer Service Advisors to engage with customers over the phone. Responsibilities include resolving queries, booking appointments, and building customer relationships. The role offers competitive hourly rates and a stable full-time pattern. Previous experience is a plus, but a positive attitude and strong communication skills are essential to succeed in this customer-focused position.

Benefits

Competitive hourly rates

Stable working pattern

Qualifications

• Previous customer service experience is desired but not essential.
• Ability to meet targets.

Responsibilities

• Engage with customers over the phone, providing outstanding service.
• Book appointments for sales reps.
• Build strong relationships with customers.
• Work collaboratively with the team to achieve targets.
• Utilise excellent communication skills.

Skills

Excellent communication skills

Ability to build rapport

Positive attitude

Ability to work in a fast-paced environment

Job description

Social network you want to login/join with:

Outbound Customer Service Advisors / Telemarketing Executive, Birmingham

Client:

Location:

Birmingham, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

2fb5543d2e25

Job Views:

70

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

• Role: Engage with customers over the phone, providing outstanding service and resolving queries or concerns.
• Book appointments for sales reps to attend site.
• Build strong relationships with customers, ensuring their needs and expectations are met.
• Work collaboratively with the team to achieve targets and deliver exceptional service.
• Utilise excellent communication skills to convey information effectively and professionally.

What's in it for you:

• Competitive hourly rates ranging from £12 to £14.
• Full-time working pattern, providing stability and consistent hours.
• No driving required, saving time and money on commuting.

What we're looking for:

• Excellent communication skills and the ability to build rapport with customers.
• Positive attitude and passion for delivering excellent customer service.
• Ability to work in a fast-paced environment and meet targets.
• Previous customer service experience is desired but not essential.

If you are outgoing and enthusiastic, and thrive in a customer-focused role, we want to hear from you! Apply now to join our client's dynamic team and advance your customer service career.

Adecco is committed to inclusivity and accessibility in its recruitment process. If you require reasonable adjustments, please let us know. We are an equal opportunities employer.