Outbound Customer Sales Advisor

OutsideClinic; England; On-site; GBP 24,000; Full time

Job summary

A leading healthcare service provider in the UK is seeking an Outbound Customer Sales Advisor to join their team. The role involves making outbound calls to engage customers, maintain high satisfaction levels, and drive sales for hearing health care services. Strong communication skills, a customer-focused attitude, and the ability to thrive under pressure are essential for success in this dynamic position.

Qualifications

• Previous experience in a customer-focused or office-based role.
• Ability to build rapport with customers through outbound calls.
• Strong communication skills to engage and influence effectively.

Responsibilities

• Make outbound calls for multi-faceted sales campaigns.
• Handle incoming calls and resolve customer concerns.
• Maintain records of calls and sales activities in the CRM system.

Skills

Customer-focused mindset

Excellent communication skills

Ability to thrive in a target-driven environment

Proficiency in basic IT systems

Organisational skills

Job description

Overview

Job Title: Audiology Outbound Customer Sales Advisor

Location: South Marston, Swindon

Contract: Permanent

Salary: £23,874.92 per annum pro rata + commission

Hours: Monday to Friday 37.5 hours per week – Requirement to work weekends on rota basis

Background

We are OutsideClinic - the UK's leading specialist provider of eye and hearing health care at home. Our mission is to improve the health, wellbeing and happiness of older people. We do this by providing extraordinary care through life enhancing and life changing clinical domiciliary services. We believe that clinically excellent eye and hearing health care should be accessible and affordable for all, especially for those who can't get to the high street unaided.

We are seeking an energetic, passionate, and highly motivated individual who is committed to helping people with their hearing needs. This individual will make outbound calls to both new and existing customers, maximising booking opportunities, while occasionally handling inbound calls. The ideal candidate will exhibit excellent communication skills, a customer-focused mindset, and a genuine desire to assist others. Success in this role requires enthusiasm, compassion, and the ability to thrive in a fast-paced and target driven environment. This position combines proactive outreach to potential customers with exceptional service and support for inbound enquiries.

Responsibilities

Outbound Sales:

• Multi-faceted outbound campaigns covering OutsideClinic existing and any future products
• Engage with new leads to initiate conversations, focusing on obtaining qualified private hearing tests, while identifying upselling opportunities where appropriate
• Calling customers to follow up on quotes left for OutsideClinic products
• Calling customers who are due a hearing test or follow up appointments
• Responsible for implementation of a range of ad-hoc campaigns
• Identify customer needs and propose suitable solutions
• Consistently achieve and exceed assigned targets and KPIs
• Maintain accurate and detailed records of calls and sales activities in the CRM system
• Proactively follow up on leads generated through marketing campaigns

Inbound Customer Support:

• Handle incoming calls from customers with a proactive approach to understanding their requirements
• Resolve customer concerns promptly and effectively, maintaining high levels of satisfaction and encouraging positive Trustpilot reviews
• Provide professional and courteous service to both new and existing customers via telephone and email
• Identify opportunities for lead generation during customer interactions
• Perform occasional administrative tasks as required

About you

You will have:

• Previous experience in a customer-focused or office-based role
• Confident in making outbound calls, with the ability to build rapport with customers
• Strong communication skills, with the ability to engage and influence others effectively
• Proficiency in basic IT systems, including customer databases, email, and Microsoft Office applications
• A proven ability to thrive in a target-driven environment
• Excellent organisational skills and attention to detail
• A positive and resilient approach, with the ability to handle rejection professionally
• Experience within a healthcare setting is desirable

In addition to the principal accountabilities listed above, you may be required to undertake other duties from time to time, ensuring compliance with company policies, procedures, NHS guidelines, and current legislation at all times.