Outbound Case Manager

Michael Page (UK); Reading; On-site; GBP 24,000 - 27,000; Full time

Job summary

A medium-sized luxury manufacturing company seeks an Outbound Case Manager near Reading. The role involves managing B2C customer service cases through proactive communication, ensuring resolution of disputes while collaborating with internal teams. Ideal candidates will have customer service experience, strong problem-solving abilities, and a positive team-oriented attitude. Offering a competitive salary and professional growth opportunities in a supportive environment.

Benefits

Generous holiday leave

Access to company benefits

Supportive team environment

Qualifications

• Experience in customer service within a professional environment.
• Strong communication and problem-solving skills.
• Ability to manage multiple cases effectively and prioritize tasks.

Responsibilities

• All areas of B2C Customer Service and making outgoing proactive phone calls.
• Proactively manage customer cases, ensuring timely and effective resolution of issues.
• Maintain accurate records of customer interactions and case progress.

Skills

Customer Service Experience

Strong Communication Skills

Problem-Solving Skills

Attention to Detail

Teamwork

Tools

Case Management Systems

Job description

• A market leading luxury brand
• A fun and supportive team environment to grow your career

About Our Client

Outbound Case Manager, close to Reading: This opportunity is with a medium-sized organisation within the luxury manufacturing industry, known for delivering exceptional service to its clients. The company has a strong focus on operational excellence and customer satisfaction, with a vibrant presence in Reading.

Job Description

Outbound Case Manager, close to Reading

• All areas of B2C Customer Service and making outgoing proactive phone calls and follow up emails
• Proactively manage customer cases, ensuring timely and effective resolution of issues.
• Make outgoing phone calls to customers primarily to deal with ongoing disputes and complaints
• Engage with customers via outbound communication channels to provide updates and gather information.
• Work closely with internal teams to ensure smooth case management and service delivery.
• Maintain accurate records of customer interactions and case progress using company systems.
• Identify opportunities to improve customer experience and share insights with relevant teams.
• Adhere to company policies and procedures while maintaining a professional and courteous approach.
• Meet performance metrics related to case resolution and customer satisfaction.
• Support additional customer service tasks as required by the department.

The Successful Applicant

A successful Outbound Case Manager should have:

• Experience in customer service within a professional environment
• Ideally have made out going phone calls.
• Strong communication and problem-solving skills.
• Ability to manage multiple cases effectively and prioritise tasks.
• Familiarity with case management systems or related tools.
• Attention to detail and a commitment to providing excellent service.
• A positive attitude and the ability to work well as part of a team.

What's on Offer

• A competitive salary of approximately £24000 - £27000 per year.
• Permanent role within a stable and growing company in Reading.
• Supportive team environment with a focus on professional growth.
• Generous holiday leave and access to company benefits.

If you are eager to advance your career as an Outbound Case Manager in Reading, apply today to join a company committed to excellence in customer service.